2010
ServiceDesk 4.4.93 Update 12/16/10
Several Rossware applications use email (I'm referring to normal, internet/based mail here, rather than to ServiceDesk's internal " SD-Mail" system)....
ServiceDesk 4.4.92 Update 12/13/10
1. Added still another search-and-report criteria in our "To-the-Grave" management/monitoring system (as available from the Ctrl-F8 archived-PartsP...
ServiceDesk 4.4.91 Update 12/08/10
I'm sure we'll get though this series of improvements some day, but it turns out we're not actually done yet. The latest improvement involves how Ser...
ServiceDesk 4.4.89 Update 12/05/10
We must thank David and Paul Manning, at Sharper Electronics in Portland, for this continuing series of improvements. Their intense need, for perfect...
ServiceDesk 4.4.88 Update 12/01/10
In the last release we made a new category for parts disposition: "RA Rqstd" (see Item 4 in the entry below, from 11/30/10). But we did not make a ne...
ServiceDesk 4.4.87 Update 11/30/10
1. We discovered that if you're doing a search function in the archived-PartsProcess form (Ctrl-F10), and if you tried to PgUp or PgDn after reachi...
ServiceDesk 4.4.86 Update 11/14/10
That above-quoted and familiar phrase is from an 18th century poem by Robert Burns. I'm not normally one to like poetry (actually, never), but when I...
ServiceDesk 4.4.85 Update 11/08/10
In the ServiceDesk ScheduleList form (F6), the box as normally used for the customer's name can serve an occasional alternate purpose. If you want to...
ServiceDesk 4.4.82 Update 10/18/10
One of our newer users (David Lange from Oak Valley Appliance) doesn't like to type in dates (can't blame him really), and noticed a few places the sy...
ServiceDesk 4.4.81 Update 10/11/10
Two releases back, we described an improvement in how the system looks at availability, via the ZoneScheduling system, to decide whether to warn an op...
ServiceDesk 4.4.80 Update 10/06/10
For a few years now, ServiceDesk has had the ability to auto-email appointment reminders (and corresponding requests for confirmation) to your custome...
ServiceDesk 4.4.79 Update 10/05/10
NSA is the National Service Alliance, an organization formed by a consortium of leading servicers in the CE industry to perform a package of services ...
ServiceDesk 4.4.77 Update 09/13/10
Sometimes, it's just a series of things that are too small and too numerous to merit individual description, within a venue like this. That was the c...
ServiceDesk 4.4.76 Update 08/29/10
Back with release of Ver. 4.3.99 (posted 8/31/08, you may peruse below to find), I thought I'd completing programming per the subject as described in ...
ServiceDesk 4.4.72 Update 08/28/10
We thank Don at Dependable Services for this addition. He insisted that a method was needed to have an instant snapshot of profitability on each job....
ServiceDesk 4.4.75 Update 08/25/10
Occasionally, we've had requests to make ServiceDesk operation subject to a password protected LogIn (i.e., you can't open it unless you provide a Log...
ServiceDesk 4.4.73 Update 08/02/10
In the last couple of years, we've been working with increased vigor to "invade" the CE market. We feel determined, eventually at least, to attain th...
ServiceDesk 4.4.71 Update 07/18/10
If you do not know, "CE" stands for Consumer Electronics (these days, mostly big-screen TVs). You likely do know that, in general, ServiceDesk was b...
ServiceDesk 4.4.70 Update 07/11/10
A few people have asked for this over the years, and finally we did it. First, the general Callsheet/JobRecord structure has a new little check-off s...
ServiceDesk 4.4.68 Update 05/24/10
What is a DTR-Viewer? First, DTR stands for "Daily Time Report." Second, the improvement builds on a feature I added to SD-Mobile some six months ago...
ServiceDesk 4.4.67 Update 05/10/10
For the last three or four years, just about every time I'm working on the line-items list in the A/R-Dunning form (Ctrl-F3), I find myself having the...
ServiceDesk 4.4.66 Update 05/06/10
We've been informed that, increasingly, servicers are running into situations where different manufacturers happen to end up using precisely the same ...
ServiceDesk 4.4.65 Update 05/02/10
One of the oldest exports in ServiceDesk is the MailingList export (available as the first option in the Alt-F3 form). As time has gone by, I've im...
ServiceDesk 4.4.64 Update 04/27/10
There's long been ability in both the InventoryControl form (F10) and MasterPartsPlan form (Ctrl-F10) to do a Ctrl/Right-Click on any line item to...
ServiceDesk 4.4.63 Update 04/25/10
We find some people don't even know about this form. It's accessed via Shift-F7. The general idea of the form is it allows you to review a limited s...
ServiceDesk 4.4.62 Update 04/18/10
Until about 30 months ago, there was nothing in ServiceDesk functionality to operationally distinguish between jobs as setup for in-shop work versus t...
ServiceDesk 4.4.60 Update 04/11/10
The " Law of Unintended Consequences " is the programmer's eternal enemy. Turns out, the scheme (as described immediate below) was great for most ser...
ServiceDesk 4.4.59 Update 04/07/10
ServiceDesk has long made rudimentary checks as you go to file a warranty claim via the on-screen Narda. It cannot, of course, fully predict if the u...
ServiceDesk 4.4.58 Update 04/01/10
In conjunction with Whirlpool Corporation, we have implemented a system to facilitate returning, to them, parts they need back for fault analysis. Ba...
ServiceDesk 4.4.57 Update 03/27/10
ServiceDesk has long possessed a Command Summary in its main menu. A listing of commands is particularly needed for some contexts, because in some ...
ServiceDesk 4.4.56 Update 03/16/10
Nothing terribly notable in this release so far as new features, but it contains a ton of small fixes and tweaks.
ServiceDesk 4.4.55 Update 03/05/10
Virtually from its inception, each ServiceDesk package has included a superb backup utility called SD-Backup . The design intent is for this utility...
ServiceDesk 4.4.53 Update 03/01/10
For quite a while, we've had a couple of handy, half-hidden functions in the Current-JobRecords form (F7). Some of the buttons there do alternate dut...
ServiceDesk 4.4.52 Update 02/25/10
When you're creating an internal PartsRequest via the Alt-F8 PartsRequest form (this is most typically done while in the context of a PostVisitRepo...
ServiceDesk 4.4.51 Update 02/24/10
Though we recently acquired its maker, fact is we've been converting users from our former competitor's system, LogiSERV, for a long time. These "con...
ServiceDesk 4.4.50 Update 02/10/10
Approximately one year ago, Whirlpool introduced a program (often abbreviated as "P4P") that financially rewards servicers if they meet a very simple ...
ServiceDesk 4.4.49 Update 02/09/10
You asked, we listened (okay, I was sloooowwwwww to listen, but I did). We've long had a suite of "powerful" technician performance reports (five in ...
ServiceDesk 4.4.47 Update 02/01/10
A while back (see entry accompanying Rel. 4.4.7) we added a spiffy new report in the (Ctrl-F9) FundsControl form. Called the Reconcile Items Collect...
ServiceDesk 4.4.45 Update 01/03/10
Effective on this date, LG has ended its former "CLS" integration system (which provided direct integration, between servicers and themselves, on both...