ServiceDesk 4.4.91 Update 12/08/10

I'm sure we'll get though this series of improvements some day, but it turns out we're not actually done yet.  The latest improvement involves how ServiceDesk presents search results in the archived PartsProcess form (Ctrl-F8).  Since it's showing you search results, and since the search direction has historically been programmed to begin at the bottom/most-recent position in the data, the traditional method of presentation has been as follows:

As the system reads in the file and finds each match to your search target, it displays the first match at top of the form.  The second match displays in the next line position, and so on, until a page of matches is filled (assuming there are enough matches to fill a page or more).    At that point the search pauses, giving you a chance to examine the page.  With press of any key, the search resumes, potentially filling a new page, and so on.  This method had several disadvantages if you're doing intensive work in the archive -- in particular, the kind of work that our prior recent improvements have now made practical. 

Given that we're now doing serious work in the archive, we realized there is now serious need for a better method of reviewing searched archive results.  This release provides that. 

Most importantly, you can now use PgUp and PgDn on your keyboard to move up and down within search results (i.e., it's no longer limited to pressing any key for the sake of moving up only). 

Additionally, under the old method results were always inverted in comparison to the order items were archived (i.e., newer items were at the top of any display, progressing to older toward the bottom).  This was backward from how the items actually fit in the file, and as you progressed to the next page (presenting successively older items), it resulted in repeated inversions between the order in which the pages came and the order of specific items as presented on each page.  With the present improvement, each page shows its member items in exactly the correct sequence, regardless of whether the page is reached by perusing in PgUp or PgDn mode. 

We recently learned of some particular fields as involved in LG claims that could be better formulated to achieve successful processing.  This applies particularly on the CE side.  That applicable TranslationTip-ToolTips have been revised to guide you regarding the improved treatments.