ServiceDesk 4.4.93 Update 12/16/10

Several Rossware applications use email (I'm referring to normal, internet/based mail here, rather than to ServiceDesk's internal "SD-Mail" system).  Always, Rossware email access has been via what's called the Windows Mail Client -- which is simply the email program you have installed, at the station in question, to manage emails, and which is designated within Windows as its "default" email program. 

To put the above another way, Rossware programs have never directly performed email-related tasks.  Instead, they hand the task off to Windows, which (in turn) hands it off to the separate email program (e.g., Outlook Express, Outlook, Eudora, etc.) -- if any -- that you have setup for the purpose. 

Given the above, if you have not appropriately setup such another program at any particular station, Rossware programs cannot perform email tasks at that station.  Even then, there may be issues, because (and for a number of reasons) such other programs may refuse to cooperate as perfectly as wanted. 

This release provides a direct bypass around any/all such issues.  Now ServiceDesk can perform email tasks directly, without relying on the Windows Mail Client.  Or, if you prefer, you may continue in the traditional fashion. 

To invoke (or even just explore) the new option, click on File Functions within the ServiceDesk MainMenu, and pick the new menu item now listed there:

In response, you'll see the following new form:

This is where you can change from the default email mode (i.e., using the Windows Mail Client) to using the direct method instead.  Please also note there is a large button you can click, which opens a handbook that explains greater detail.