ServiceDesk 4.4.60 Update 04/11/10

The "Law of Unintended Consequences" is the programmer's eternal enemy.  Turns out, the scheme (as described immediate below) was great for most servicers in most circumstances, but resulted in unnecessary annoyance for others.  The biggest immediate issue concerned claims as submitted on extended service contracts, where a purchase date more than one year ago is not an issue. 

With this release, the system should detect when it's an extended service contract situation, and refrain from making the "purchase-date-more-than-one-year-ago" warning, if so. 

Another issue involves servicers that do large amounts of work for premium companies, such as Sub Zero, where the typical warranty period is more than one year.  My intended solution (it will be "Fix 2") for that is to provide a new box, in the Quick-Entry templates, where you can indicate for each manufacturer what their typical warranty period is.  Alas, I have not yet been able to get to that added project.