ServiceDesk 4.4.59 Update 04/07/10

ServiceDesk has long made rudimentary checks as you go to file a warranty claim via the on-screen Narda.  It cannot, of course, fully predict if the underlying processor will accept your claim, but at the least it can look for (and warn you about) a few common errors.  As mentioned, it has long had this facility. 

However, it was recently pointed out there were a few logical (and relatively rudimentary) checks it was not making.  Specifically, it was not looking at the DateOfJobInception, DateOfCompletion and PurchaseDate fields -- to cross-compare between those and with the current date -- to assure such date comparisons would not be likely to result in claim rejection and/or embarrassment.  Those checks are now made, and (assuming the comparisons indicate a likely issue) can result in messages such as the following:

I'll confess that manufacturers, on seeing we've done the above, might suspect the effort is aimed at facilitating cheating by you, the servicers.  Let me assure, however, that is not the case.  At Rossware, we generally find our users have a high level of integrity.  The real concern is that accidentally-inserted erroneous dates can result in claim rejection and/or embarrassment.  These messages give you the opportunity to consider if less-than-sanguine dates might in fact be erroneous, and to advance correct (i.e., prior to actual submission), if so.