ServiceDesk 4.4.50 Update 02/10/10

Approximately one year ago, Whirlpool introduced a program (often abbreviated as "P4P") that financially rewards servicers if they meet a very simple set of metrics.  Yesterday, a certain user suggested it would be helpful if servicers could analyze internally, to see how they are progressing on that precise set of metrics.  Seemed very sensible, so we have a new report:

It is the very same set of metrics Whirlpool measures, but may be gleaned at any time you want from your internal, ServiceDesk data.  This new report is available from within ServiceDesk's Reports form (F11).  Simply go there, pick the 'Performance - Clients' radio button, then 'Pay for Performance.'