ServiceDesk 4.4.68 Update 05/24/10

What is a DTR-Viewer?

First, DTR stands for "Daily Time Report." 

Second, the improvement builds on a feature I added to SD-Mobile some six months ago.  There, I made it so each of your techs can easily see (and optionally certify as accurate) a graphic overview of their time spent during the day -- a beautiful image that provides a "mental picture" of the time periods spent "Punched In" on the clock, and -- of that Punched-In time -- which portions were spent working at actual jobs. 

When I made the above-described improvement in the mobile interface, it was my intent to quickly provide the same visual overview for managers in the office.  Though it's taken me a while, that next step is now ready for your enjoyment.   

To use the new DTR-Viewer, first go to your DispatchMap (F5).  Page-up to view any past/prior day, then hit Alt-T on your keyboard (think 'T' for 'T'imeCard).  In result, you should see something similar to the following:

As you can see, there is a TimeBar for each tech, showing all Punch-Ins and Punch-Outs for the day, with time "on-the-clock" showing in red (any breaks between first punch-In and punch-Out, such as for lunch, are shown in white).  Time at actual jobsites is shown via green inserts, appropriately labeled for the jobs to which they pertain.  Given this dynamic, you can easily gauge (and at a glance) if, when and where your techs spent significant amounts of time on-the-clock, but not working at actual jobs.  In other words, look for large areas of red (such areas being NOT a good thing).  Wherever you see such areas, you may logically be prompted to inquire as to whether the tech properly should have been "on-the-clock" during such time.

There are also helpful statistics at the top.  Among other things, these help you compare between techs to see which are being the most efficient with their on-the-clock time. 

There are more tools still.  If a tech manually inputted a punch-In or punch-Out, for example (i.e., rather than allowing the TimeCard system to go by his computer's internal time when he punched In or Out), the corresponding time notation will show in red, to signify this fact.  If the technician used the SD-Mobile mechanism to certify accuracy in his DTR (a practice we suggest you insist upon), you'll see a very large check-mark in the white space immediately above the TimeBar itself (just to the right of the statistics).  In fact, the check-mark will be green if the presently calculated total of time agrees with the indicated time when he certified, or red if there is now a discrepancy.  If you want to change the day that's displayed, use PageUp and PageDn from your keyboard, just like when inside the DispatchMap. 

We think you're going to find this is a more than fantastic tool.  And don't worry about memorizing the shortcut key to access it.  A reminder is in the DispatchMap's CheatSheet. 

As one more (and super-handy) feature, if you're looking at any particular job notation (green rectangular insert) and are curious to see details about the actual job, just click on the notation.  Instantly, the underlying JobRecord will display for you.