ServiceDesk 4.4.58 Update 04/01/10

In conjunction with Whirlpool Corporation, we have implemented a system to facilitate returning, to them, parts they need back for fault analysis.  Basically, any time you check-in or go make a claim on any part within a particular "we-want-it-back" return list, ServiceDesk will automatically produce a message telling you Whirlpool wants it back, and offering to print documents to facilitate the return (specifically, a packing list and postage-paid shipping label). 

We believe, in result of this work with Whirlpool, we've created a model of facilitated returns that may eventually be used by other manufacturers, both in appliance service and other repair industries.