ServiceDesk 4.4.51 Update 02/24/10

Though we recently acquired its maker, fact is we've been converting users from our former competitor's system, LogiSERV, for a long time.  These "converts" to ServiceDesk have, of course, been very happy with their conversion -- with a particular and notable exception.  Many have lamented the fact ServiceDesk has lacked its own equivalent to a Rolodex-type function that's long been built into LogiSERV.  In fact, more than one former LogiSERV user has made it a point to periodically tell me their office continues to run LogiSERV, in the background (even while using ServiceDesk for main operations) -- solely for the sake of using its superb Rolodex. 

With this release of ServiceDesk, finally, those users can turn off their old LogiSERV -- and stay exclusively in ServiceDesk. 

Yes (and as previewed at the ASTI convention), we now have our own Rolodex-type function. 

We are, furthermore, betting users will find our new Rolodex is structured with a far more rewarding, flexible and powerful interface as compared to LogiSERV's, or any surviving competitor's present equivalent.  Here's what it looks like:

To bring up this new feature, you can click on File Functions in ServiceDesk's MainMenu and look down about nine items to the menu option titled Rolodex:

Either that, or directly use the suggested quick-key combo, Shift-F3.  Upon bringing up the new interface, please note there is a button in its bottom-center area titled "open Mini-Manual."  If you click on that button, it will open a little five-page handbook (same as via this link) that provides all needed details regarding how to use this awesome new feature.