ServiceDesk 4.4.67 Update 05/10/10

For the last three or four years, just about every time I'm working on the line-items list in the A/R-Dunning form (Ctrl-F3), I find myself having the natural urge to be able to right-click on any particular line-item, and have displayed the complete A/R record which underlies it.  Sometimes, after all, as you see the simple line-item summary, you want to know more details about that particular A/R.  It's just not right that you have to hit F3 (to bring up the A/R form) then conduct a search in it for the item of relevance. 

Finally, I made the time to program in this "should-have-been-there" convenience. 

As you can see from the illustration, a ToolTip is now available to remind you of the new convenience.  Just float your mousepointer on the little grey label area at top of the form, and the ToolTip will appear. 

As a moderate little enhancement of this feature, if the line-item that you click on happens to reference multiple A/Rs (i.e., rather than a single one, as is more typically the case), the first quick-linked item as displayed will be the first/oldest.  However, the A/R form will be pre-configured for you in "Search" mode, with the 'Resume Search" button showing and pre-selected.  This means, to rotate to other A/Rs as applicable to the line-item linked from, all you need to do is hit Enter on your keyboard. 

Thus, you have quick and easy access, even to multiple A/Rs as connected with any single Dunning List line-item.