ServiceDesk 4.4.65 Update 05/02/10

One of the oldest exports in ServiceDesk is the MailingList export (available as the first option in the Alt-F3 form).  As time has gone by, I've improved my overall export-programming standards.  The present standard allows you any of three formats (.csv [comma-delimited], .txt [tab delimited] or .xls (Excel format).  Plus, it offers to open the file for you, upon its creation.  I recently discovered this old export had not been brought up to the current standard.  That is now addressed.   

Back in November of last year (with release of Ver. 4.4.38) we added the ability to directly review and edit, in the ServiceDesk FinishedForms context, tickets as created by the tech when operating in SD-Mobile (simple image-based review had always been available).  This was a major step forward in terms of integration between the two systems.   However, we found there were occasional glitches in the technology we were using to make the connection between ServiceDesk and the remote database that serves as a common information point between ServiceDesk and the Mobile techs.  This sometimes resulted in difficulty when seeking such direct-access of the mobile tickets. 

With this release, we have switched to an entirely new technology for such connection purposes, and it promises to be much more reliable and fast. 

While testing operability of this new technology, I noticed some shockingly severe defects in how the program code was prior loading data into the FinishedForm tickets, and sometimes in saving edits too.  I am embarrassed, frankly, to have discovered such large defects were there, and had evidently been there since September.  They also have now been fixed.