ServiceDesk 4.4.73 Update 08/02/10

In the last couple of years, we've been working with increased vigor to "invade" the CE market.  We feel determined, eventually at least, to attain the same dominance there that we've worked so hard to earn on the appliance side.   Yet, even on the appliance side we've been subject to a small deficiency in that ServiceDesk has had no element specifically designed to manage core returns.  Since core returns are relatively uncommon with appliances, it's not been a major fault there (back door approaches, though less than ideal, have largely sufficed).  But on the CE side, by contrast, core returns (and whether they're managed with competence versus poorly) can easily make or break a company.  HUGE dollars can be tied up in cores, so the lack of a feature explicitly designed to manage cores has been a serious matter. 

This release addresses that. 

To specifically acquaint you with how the matter is addressed, we have added a new section to the manual's chapter-division on the PartsProcess system.  As it happens, this particular division is already excerpted for you in a .pdf document that's contextually convenient by clicking on a little provided button in the top-left corner of the F8 form (look for the last sub-section within the document), or here's a hyperlink.  Please read the added section in that division, as it will provide all needed details.