Until now, the SD-QuickPic system would only permit you to use JPEG-type files (i.e., files ending with extension ".jpg"). Of course, that's a file ty...

If you look in the \sd\HLinks folder on your server drive, how many files do you see? If at the root-level of this folder you see many hundreds or tho...

Prior to this release, if you did a Ctrl/Rt-Click on a part number as present in the PartsProcess interface (F8), you'd simply get a MyPartsHelp i...

Why didn't we do this sooner? It's terrifically important: specifically, to know how much your triage efforts are increasing first-call-completes . B...

Wouldn't it be handy to know, with a single click, when a machine was manufactured -- and therefore how old it is? Sure, this does not necessarily t...

For many of you, this feature will not mean very much. For those of you who accept COD referrals from Whirlpool in exchange for paying Whirlpool a $15...

To determine the display position for each appointment, your DispatchMap uses grid coordinates (e.g., "35*19"). Historically, these grid coordinates a...

This one is so small it's hardly worth announcing. However, if we didn't announce it, you'd not know it's there. If you want to give multiple password...

If you're pulling PartsPick items for one or more technicians, and if you have a large storage area, you may find it annoying if you're directed to pu...

[Special Note: Both entries in this date's posting involve matters that are quite esoteric. In other words, unless you happen to be involved with the ...

Having ServiceDesk work directly with your telephone system is a no-brainer. What I mean is, if you are not already enjoying such integration, this i...

On its face, "quiescing" seems like an odd word, right? Or like maybe someone's trying to be uppity to use it. But really, as more fully described he...

I'm not sure why we didn't previously think of this -- and why no one has ever asked for it. In your (Shift-F5) ZoneManagement/ZonePlanner interface (...

A long while back, we added an option into the MasterPartsPlan interface that allows you to print a label for each of your MasterPartsPlan listings. T...

Just two releases back, we introduced this great new parts-label animal . It was a terrific hit. Indeed, it was such a hit that, almost instantly, ...

Consider the amazing power of ordinary human vision. In a glance and with virtually no effort, you can all-but instantly comprehend -- and with stunn...

Suppose, somewhat earlier in the course of your day's work, you've done the bulk of such part transfers as are needed to assure your techs will have w...

Do you ever need to concentrate, when reviewing jobs, on those whose connected appointments are coming up soon -- like maybe tomorrow -- as opposed to...

With release of Ver. 4.8.74 in October of last year, we were pleased to announce an enhanced system for managing your list of vendors. There was a ve...

This is big. It's the first completely new, core-of-functional-operations-management-interface venue that's been added into ServiceDesk in a long whil...

We introduced this into ServiceDesk a month ago. It's big! It's really, really big. Called MPH-Diagnostics , it's a new system that allows your comp...

This again follows having first put the same improvements into ServiceDesk itself, as announced  here  and  here . This thing was phenomenally great r...

All else being equal (in terms of labor and parts cost, transportation, insurance, employee skills and productivity, amounts you can reasonably charge...

ServiceDesk has had simple and base-level verification-of-addresses since Day 1. It's based on a couple of factors. One: when you pick a street from t...

In the last 15 years, it has become ever-more important for servicers to pre-screen jobs in the effort predict what parts are most likely to be needed...

Rossware clients perform work in virtually every governmental jurisdiction north of the Mexican border (and in a few south of there, too). They confro...