ServiceDesk 4.8.111 Update 08/15/19

On its face, "quiescing" seems like an odd word, right?

Or like maybe someone's trying to be uppity to use it.

But really,

as more fully described here,

it's a great concept as applied within the (Shift-F7) JobsPerusal interface.

Essentially, it allows you to do a rough parallel in regard to JobRecords (and as reviewed from within that JobsPerusal interface) as you can do by "hibernating" Callsheets.

When we first made this feature, the desire (from the particular user who requested it) was for the quiescing to be particular to the individual user that requested it -- so that is precisely how it we made our quiescing function to work.

Recently, however, we received a request for this quiescing to have a shared effect. In other words, if I quiesce a JobRecord, others likewise see it as quiesced, and vice versa.

So now, you may toggle to make this happen (or not to happen, according to your preference):