ServiceDesk 4.8.132 Update 11/18/2019

Prior to this release, if you did a Ctrl/Rt-Click on a part number as present in the PartsProcess interface (F8), you'd simply get a MyPartsHelp inquiry. Now you'll get all these options:

Please especially notice the CoreCentricSolutions option, for that is a source that can rebuild NLA parts, or provide remanufactured parts at a fraction of the cost compared to new

Please note that a MyPartsHelp inquiry is now just one of many lookups you can instantly invoke, based on a part number, and with just a couple of clicks.  

Somewhat similarly, if in the same venue (F8) you formerly did a Ctrl/Rt-Click on a model number, you'd get this:

Now you get all of this

Please especially notice the above provides a new and added path (i.e., besides right-clicking the Triage symbol in JobRecord) by which to invoke the MPH-Diagnostics Magic

Perhaps you'll forgive us for feeling more is better.

As a further change, we replaced three buttons in the UnitInfoSheet interface (aka UIS, Shift-F12). Formerly, there were two buttons there, each for different warranty-entitlement inquiries with ServiceBench, and one further button for initiating a Whirlpool ServiceMatters inquiry. Now there is a single button in place of those three:

As you can likely guess, this single button offers the same expanded array of machine-related inquiries that are available as described above -- except from here the last option (MPH-Diagnostics) is omitted. The reason for that omission is the MPH-Diagnostics inquiry must be connected to a particular currently-pending job, and a UnitInfoSheet has no required such connection.

Long before ServiceDesk was sold to its very first non-founder user, it had an excellent Commissions Report.

It was there because, in his own service business, the founder (yours truly) paid his techs by commission -- so it was something he needed.

Anyway, that good ol' Commissions Report has always assumed any parts commission is based on the total-of-parts-sold, rather than as a percent of the margin on those parts.

A lot of you have wanted to do it as a percent of the margin instead.

Early on, we gave you a mechanism to do this. Basically, you can do an export from a SalesSummary, which has the needed data, then manipulate to get your needed result. But this requires significant effort, and must be repeated with each pay cycle.

All that were involved wanted the standard, it-does-all-the-work-for-you report to have a "pay-on-the-margin" option. However, there was no reasonably easy way to add that option, and there always seemed to be higher development priorities than this one.

Well, finally, the priority for this rose to the top.

And so it's done.

Implementation is simple, and likely needs no more than a simple picture to explain:

If it's not evident to you, this is from the EarningsRates form (keyboard-shortcut Alt-F2).