2019

Until now, the SD-QuickPic system would only permit you to use JPEG-type files (i.e., files ending with extension ".jpg"). Of course, that's a file ty...

ServiceDesk 4.8.135 Update 12/13/19

Edited last year

If you look in the \sd\HLinks folder on your server drive, how many files do you see? If at the root-level of this folder you see many hundreds or tho...

ServiceDesk 4.8.132 Update 11/18/2019

Edited last year

Prior to this release, if you did a Ctrl/Rt-Click on a part number as present in the PartsProcess interface (F8), you'd simply get a MyPartsHelp i...

ServiceDesk 4.8.131 Update 11/13/19

Edited last year

Why didn't we do this sooner? It's terrifically important: specifically, to know how much your triage efforts are increasing first-call-completes . B...

ServiceDesk 4.8.128 Update 10/30/19

Edited last year

Wouldn't it be handy to know, with a single click, when a machine was manufactured -- and therefore how old it is? Sure, this does not necessarily t...

ServiceDesk 4.8.126 Update 10/29/19

Edited last year

For many of you, this feature will not mean very much. For those of you who accept COD referrals from Whirlpool in exchange for paying Whirlpool a $15...

ServiceDesk 4.8.123 Update 10/21/19

Edited last year

To determine the display position for each appointment, your DispatchMap uses grid coordinates (e.g., "35*19"). Historically, these grid coordinates a...

ServiceDesk 4.8.117 Update 09/22/19

Edited last year

This one is so small it's hardly worth announcing. However, if we didn't announce it, you'd not know it's there. If you want to give multiple password...

ServiceDesk 4.8.115 Update 9/17/19

Edited last year

If you're pulling PartsPick items for one or more technicians, and if you have a large storage area, you may find it annoying if you're directed to pu...

ServiceDesk 4.8.113 Update 09/03/19

Edited last year

[Special Note: Both entries in this date's posting involve matters that are quite esoteric. In other words, unless you happen to be involved with the ...

ServiceDesk 4.8.112 Update 08/19/19

Edited last year

Having ServiceDesk work directly with your telephone system is a no-brainer. What I mean is, if you are not already enjoying such integration, this i...

ServiceDesk 4.8.111 Update 08/15/19

Edited last year

On its face, "quiescing" seems like an odd word, right? Or like maybe someone's trying to be uppity to use it. But really, as more fully described he...

ServiceDesk 4.8.110 Update 08/13/19

Edited last year

I'm not sure why we didn't previously think of this -- and why no one has ever asked for it. In your (Shift-F5) ZoneManagement/ZonePlanner interface (...

ServiceDesk 4.8.108 Update 08/12/19

Edited last year

A long while back, we added an option into the MasterPartsPlan interface that allows you to print a label for each of your MasterPartsPlan listings. T...

ServiceDesk 4.8.107 Update 08/11/19

Edited 9 months ago

Just two releases back, we introduced this great new parts-label animal . It was a terrific hit. Indeed, it was such a hit that, almost instantly, ...

ServiceDesk 4.8.105 Update 07/29/19

Edited last year

Consider the amazing power of ordinary human vision. In a glance and with virtually no effort, you can all-but instantly comprehend -- and with stunn...

ServiceDesk 4.8.104 Update 7/25/19

Edited last year

Suppose, somewhat earlier in the course of your day's work, you've done the bulk of such part transfers as are needed to assure your techs will have w...

ServiceDesk 4.8.103 Update 06/18/19

Edited last year

Do you ever need to concentrate, when reviewing jobs, on those whose connected appointments are coming up soon -- like maybe tomorrow -- as opposed to...

ServiceDesk 4.8.99 Update 05/17/19

Edited 9 months ago

With release of Ver. 4.8.74 in October of last year, we were pleased to announce an enhanced system for managing your list of vendors. There was a ve...

ServiceDesk 4.8.94 Update 04/19/19

Edited last year

This is big. It's the first completely new, core-of-functional-operations-management-interface venue that's been added into ServiceDesk in a long whil...

SD-Mobile 2.1.10 Update 3/25/19

Edited last year

We introduced this into ServiceDesk a month ago. It's big! It's really, really big. Called MPH-Diagnostics , it's a new system that allows your comp...

SD-Mobile 2.1.17 Update 3/25/19

Edited last year

This again follows having first put the same improvements into ServiceDesk itself, as announced here and here . This thing was phenomenally great r...

ServiceDesk 4.8.85 Update 2/25/19

Edited last year

All else being equal (in terms of labor and parts cost, transportation, insurance, employee skills and productivity, amounts you can reasonably charge...

ServiceDesk 4.8.80 Update 02/02/19

Edited last year

ServiceDesk has had simple and base-level verification-of-addresses since Day 1. It's based on a couple of factors. One: when you pick a street from t...

ServiceDesk 4.8.79 Update 01/23/19

Edited last year

In the last 15 years, it has become ever-more important for servicers to pre-screen jobs in the effort predict what parts are most likely to be needed...

ServiceDesk 4.8.77 Update 01/10/19

Edited last year

Rossware clients perform work in virtually every governmental jurisdiction north of the Mexican border (and in a few south of there, too). They confro...