2020
ServiceDesk 4.8.199 Update 12/27/20
If you are doing automated appointment reminders, you likely know we offer several strategies by which you may control which customer telephone number...
ServiceDesk 4.8.197 Update 12/23/20
This is the first in what we plan as a series of ongoing enhancements to our new DayPlanner interface ( first described here) . This one relates to t...
ServiceDesk 4.8.196 Update 12/08/20
From the beginning, Rossware has built custom elements into each client's ServiceDesk package. The most visible among these are: (1) the custom Dispat...
ServiceDesk 4.8.195 Update 11/25/20
This is a small tweak. It's in reaction to an objection we received to the fact we employed the mouse right-click action as means, from a CustomerName...
ServiceDesk 4.8.193 Update 11/03/20
This is an all new dispatch-planning and management tool. It is not intended to replace the DispatchMap and/or ZonePlanner. It's intended to be a robu...
ServiceDesk 4.8.188 Update 09/30/20
For this one we thank Jim Cain at The Appliance Doctor. In today's age, why would you still be printing statements and paying postage to send them to ...
ServiceDesk 4.8.183 Update 09/14/20
For those of you on the appliance repair side (and with apologies to the rest of you), you're likely familiar with Service Company Solutions (aka "S...
ServiceDesk 4.8.180 Update 09/01/20
For years, there have been occasions when people expressed a desire for this. In a nutshell, you want to have the same geographic area defined, in mu...
ServiceDesk 4.8.179 Update 08/23/20
As we've continued to work with initial users of this system, we've learned more and more how even a few imperfections in setup of the problem (the "p...
ServiceDesk 4.8.177 Update 08/19/20
We've had a bunch of users trying the new, Whole-Roster Optimization, and some have seen results that don't look near as optimum as expected. In seve...
ServiceDesk 4.8.176 Update 08/14/20
Okay, back with release of Ver. 4.8.169, we said we'd added the "last major element" in having created a complete Whole-Roster Optimization system (th...
ServiceDesk 4.8.175 Update 08/11/20
The last-prior release featured, among other things, very enhanced methodologies by which to internally harness associations that you might create bet...
ServiceDesk 4.8.174 Update 08/10/20
You saw this hinted toward in the last-preceding entry. In a nutshell, having created mechanisms whereby you may create a list of special skills that...
ServiceDesk 4.8.172 Update 07/31/20
Earlier this month we announced "Almost full Implementation of GraphHopper-based Whole-Roster Optimization" ( see here ). We explained that, though c...
ServiceDesk 4.8.169 Update 07/05/20
In March 23 ( see here ) we introduced hyper-intelligent route-sequence optimization via GraphHopper. In April 5 ( see here ) we added a significant e...
ServiceDesk 4.8.154 Update 04/05/20
One of the features in the new GraphHopper Route-Optimization ( announced here , with handbook here ) is you may setup a file that, among other thing...
ServiceDesk 4.8.152 Update 03/26/20
When a particular OEM (okay, it was Whirlpool) requested that its servicers query each customer on a series of virus-related questions before sending ...
ServiceDesk 4.8.150 Update 03/23/20
We've wanted to provide this for a long time. It's big. It's really super big. Details are in this document . When ServiceDesk requests address v...
ServiceDesk 4.8.147 Update 03/09/20
How long ago was it when SD-CyberOffice was first introduced? Believe it or not, its first element (an interface for automation of online booking) was...
ServiceDesk 4.8.140 Update 01/10/20
Please note that in November 2021 we discovered this price reduction was based on a mistaken reading of our own cost -- specifically, a misplaced deci...
ServiceDesk 4.8.139 Update 01/06/20
Though this was requested by only one client, it may be useful to others. There is major manufacturer (okay, it's Whirlpool) that pays an added amount...