2025

ServiceDesk 4.8.311 Update 08/28/25

ServiceDesk software, Version 4.8.311, released on August 28, 2025, includes an update to Encompass direct ordering and improves job record searches b...

ServiceDesk 4.8.310 Update 08/13/25

ServiceDesk software, Version 4.8.310, released on August 13, 2025, introduces a new SD-Online feature: eliminating the need for a licensed version of...

ServiceDesk 4.8.309 Update 05/15/25

ServiceDesk software, Version 4.8.309, released on May 15, 2025, includes improvements to printing via Rossware PDF-printer when ServiceDesk runs on a...

ServiceDesk 4.8.308 Update 05/05/25

ServiceDesk software, Version 4.8.308, released on May 5, 2025, introduces the ability to drop ship orders direct to customers or techs when ordering ...

ServiceDesk 4.8.307 Update 04/21/25

ServiceDesk software, Version 4.8.307, released on April 21, 2025, includes an improvement to the V&V direct order process to allow the user to design...

ServiceDesk 4.8.306 Update 04/03/25

ServiceDesk software, Version 4.8.306, released on April 3, 2025, includes improved core handling, improved handling for late parts, and added fields ...

ServiceDesk 4.8.305 Update 03/27/25

ServiceDesk software, Version 4.8.305, released on March 27, 2025, includes customer requested improvements to the Special Order Receive Shipment Bulk...

ServiceDesk 4.8.304 Update 03/20/25

ServiceDesk software, Version 4.8.304, released on March 20, 2025, includes an update to the V&V direct ordering process, improvements to the Bulk Par...

ServiceDesk 4.8.303 Update 03/11/25

ServiceDesk software, Version 4.8.303, released on March 11, 2025, includes a new import process that will update both current and archived special or...

ServiceDesk 4.8.302 Update 02/27/25

ServiceDesk software, Version 4.8.302, released on February 27, 2025, includes a new interactive viewing option for the dispatch map and an update to ...

ServiceDesk 4.8.301 Update 02/06/25

ServiceDesk software, Version 4.8.301, released on February 6, 2025, improves on ServiceDesk’s automated phone number validation introduced on October...

ServiceDesk 4.8.300 Update 01/30/25

ServiceDesk software, Version 4.8.300, released on January 30, 2025, in conjunction with SD-MobileLink, Version 2.0.144, improves ServiceDesk’s automa...

ServiceDesk 4.8.299 Update 01/22/25

ServiceDesk software, Version 4.8.299, released on January 22,2025, introduces a new navigation tool for scrolling through callsheets. The Cyberlink u...