ServiceDesk software, Version 4.8.304, released on March 20, 2025, includes an update to the V&V direct ordering process, improvements to the Bulk Part Import, and added a field addition to the Parts Pick Management export.

We recently worked with V&V to improve the V&V direct order process. From the Order Process form, you can now submit part orders to V&V and have the response from V&V properly document in ServiceDesk.

When saving an Excel file as a .csv (comma-separated value) file type there are several different types of .csv file type offered. The preferred choice is a plain comma delineated file or the MS-DOS version. However, this release supports the UTF-8 format that displays as Excel’s first save as option.

To better accommodate using the parts pick management export as a starting point for creating a bulk part import file, we have added the RefNumber from the Parts Process (F8) to the Parts Pick Management Export. Parts included on the export that are from Inventory Control (F10) will have no reference in the export, distinguishing them from the Special Order Parts.

Further improvements have been made to the web-based map preview released in ServiceDesk 4.8.302 release.

• Automatic approximate geocoding based on grid coordinates

• Geocoding feature to appointments that are approximate or un-geocoded altogether

• Better default side panel sizing

• Appointment status symbols