ServiceDesk 4.8.305 Release Announcement

ServiceDesk software, Version 4.8.305, released on March 27, 2025, includes customer requested improvements to the Special Order Receive Shipment Bulk Import, added fields to the part request export, and fixes to broken hyperlinks.

Improved Special Order Receive Shipment Bulk Import

Improved Special Order Parts Request Export

The Special Order Receive Shipment Bulk Import (Shift + F8) has already proven to be extremely helpful to users. So useful they have asked for some additional fields and modifications. As of this release, the following fields have been updated or added:

• PONumber – updated Optional field to match only on the PO Nmbr field in the Parts Process form (F8).

• New PONumber – Will update the PO Nmbr field in the Parts Process form (F8).

• New RequestType – Will update the Rqst field in the Parts Process form (F8). ServiceDesk is expecting one of the following entries:

  • Ship if I/S (Ship if In Stock)

  • Ship or b/o (Ship or Backorder)

  • P&A Only (Price and Availability Only)

  • Will Call

  • Dormant (A request that is no longer needed)

  • CORE (Identifies a daughter band for CORE processing)

    

The Special Order Receive Shipment Bulk Import log now creates a new log file each day allowing you to retain seven days of logging.

The Special Order Parts Request (Alt + F8) export has been updated to include the PO number field.

Other minor fixes and improvements found in this version update are:

• Found and replaced several broken hyperlinks within ServiceDesk.