Rossware Server Hosting
Changing Other User's Password (as Administrator)
Occasionally, your users may forget or lose their passwords and be unable to log in. When your server was set up, at least one of your accounts was se...
Changing Your Own Login Password
When you’ve gained access to your Remote Desktop for the first time, or when you need to change your password on any other occasion, use these steps. ...
Creating New User Accounts
Creating RSS Server user accounts is one of the most common administrator tasks. We highly advise creating a new account rather than modifying one tha...
Granting User Accounts Administrator Rights
In order to properly manage your RSS server, it is useful to designate specific persons within your company who you trust with control over your serve...
How to connect to your server
Your new Rossware Server Solution is ready for use. You are set up on a cutting-edge virtual machine, running Windows Server 2016. Please note we’ve s...
How to make programs auto start on login
There is a folder in every Windows system called Startup. One of the things Windows does, on user login, is look in that folder. Anything it sees ther...
Microsoft Office on hosted server
In the past, we were able to provide Microsoft Office installations as well as their accompanying licenses free of extra charge to RSS users on their ...
Password best practices
At Rossware, we work hard to keep your business and your information safe. While there's a lot we can do from our end, sometimes the most critical par...
Password Resets: RSS Server Administrator Roles and Responsibilities
Due to security precautions, we prohibit our general support team from manipulating certain aspects of the RSS servers. Most of the tasks requested of...
Rebooting your RSS Server
It is important to apply the necessary updates and security patches to your RSS Server to keep it running smoothly and securely. To do so, reboot the ...
Remote Desktop Shortcut
This is how to make a remote desktop connection shortcut in Windows. On the bottom-left corner of your local machine desktop, locate the search box an...
Removing User Accounts
When an RSS user account is no longer needed, it should be removed promptly. Letting a defunct account sit dormant is inadvisable. If the account belo...
Renaming User Accounts (User Login Name)
When discussing "names" for user accounts, we must clarify which one we mean. The 'user login name' is what you type into the Remote Desktop Utility t...
RSS Key
This tutorial is meant to be a comprehensive guide to the implementation of the RSS Key. If, after following this tutorial, you still have questions o...
RSS - how to fix a "black screen"
If you receive an "all-black screen" when connecting to your RSS server, please try this troubleshooting step to resolve the issue . Open the Remo...
Server Hosting Support Scope
Rossware offers its clients a Server Hosting service, allowing them to host their applications and data on our servers. As a part of this service, Ros...
Troubleshooting Dymo Printers Within the RSS Environment
Dymo specifically states on its website that it does not support Windows Terminal Service (Remote Desktop). Most users are able get them to work wit...
Using the SD-Backup utility on a server
Plug the flash drive or external hard drive into your computer. Next, to make it visible to the RSS server, Here's how: Open the Remote Desktop Conne...
Signing out of your server properly
In the Windows Server environment, all your users are working on shared resources. Think of it as you all using one computer at the same time. For thi...
Server resource run-away
In some rare instances, programs will start taking more than their fare share of resources within the windows environment and cause slowness system-wi...