2018
ServiceDesk 4.8.76 Update 12/19/18
How much time, money and customer goodwill do you suppose is squandered because someone in your office wrongly typed a customer’s telephone number? ...
ServiceDesk 4.8.74 Update 10/21/18
From the beginning in ServiceDesk, there has been provision for a simple list of your vendors. This list makes it so, as you're indicating having orde...
ServiceDesk 4.8.70 Update 10/04/18
It's long been a function in ServiceDesk's current-PartsProcess form (F8) that you can do a Ctrl/Right-Click on a model number to initiate an instan...
ServiceDesk 4.8.67 Update 08/21/18
We'll just use a picture: That's all the description you need, right? Are you using the integrated Caller-ID feature ? If not, man, you should. It's...
ServiceDesk 4.8.66 Update 07/31/18
With the last release, we introduced a big new feature that allows you to zap with a barcode scanner (instead of clicking with your mouse) to signify,...
ServiceDesk 4.8.65 Update 07/19/18
This is another item for which we must credit Tony Tyrell in Maryland. Tony runs a big operation. His people have a ton of mouse-clicking to do, wit...
ServiceDesk 4.8.63 Update 06/14/18
Getting perfect data via automated dispatch reception is always a challenge. With ServiceBench, ServicePower and Dispatch.me all representing multip...
ServiceDesk 4.8.62 Update 05/29/18
A reader may think this entry should be in the SD-Mobile WorkDiary, since it directly pertains to that system. However, ServiceDesk is in fact the pl...
ServiceDesk 4.8.58 Update 04/17/18
Rossware has done the coding and been certified for its Windows-based Virtual Terminal to work via TSYS Genius Mini . The "Mini" is a beautiful littl...
ServiceDesk 4.8.56 Update 04/12/18
In June of last year ( see entry pertaining to Rel. 4.8.29 ) we enabled User-defined Email- and SMS-Templates (in a nutshell, you can create and con...
ServiceDesk 4.8.55 Update 03/20/18
If you have a larger operation and it covers a significantly large territory, odds are good that you use the ZoneScheduler system to divide your area ...
ServiceDesk 4.8.54 Update 02/28/18
If you check the last entry in the posting just below (i.e., the posting that concerns release of Ver. 4.8.51), you'll see where we describe a new fea...
ServiceDesk 4.8.51 Update 02/18/18
If you did not know, any drag-and-drop hyperlinks that you create are stored in your \sd\HLinks folder. A few other kinds of hyperlinked files may be...
ServiceDesk 4.8.49 Update 01/17/18
Service Company Solutions (SCS) is the same company that brings you " The Blue Book ." Over the years, this company has developed many superb supplem...
ServiceDesk 4.8.46 Update 01/07/18
We thank Tim Koyonen for pointing out the need for this improvement. He explained how it's pretty common for customers to request simultaneous repair...
ServiceDesk 4.8.44 Update 01/04/18
Many people have asked for this. You've learned to rely on one or more automated systems. Maybe it's SD-MobileLink , which (assuming you are using ...