2012
ServiceDesk 4.7.14 Update 12/24/12
Have a look: The concept is obvious. Your customers will feel more comfortable (and even more impressed with how advanced and caring your operation i...
ServiceDesk 4.7.12 Update 12/16/12
EUREKA!!!!HALELUJAH!!!!SUPREMO FANTASTICO!!!!Increase in Quantity of Unique Stocking-Plans: The exorbitant fanfare in the title is intended to reflect...
ServiceDesk 4.7.8 Update 11/29/12
Tanner Andrews (Andy's Appliance Repair, Lincoln, NE) works very hard to assure he's stocking each of his trucks in the most optimum manner possible. ...
SB-DispatchLink 4.5.34 Update 11/22/12
Multiple New Functions for Auto-Integration with ServiceBench: Yes, this venue is typically used to describe ServiceDesk-specific improvements, as opp...
ServiceDesk 4.7.5 Update 11/13/12
Hit Alt-F3 in ServiceDesk and it brings up what was originally called the MakeMailList form: It was called that because, originally, its only function...
ServiceDesk 4.7.2 Update 10/11/12
Approximately five months ago (see notes accompanying Rel. 4.6.5) we made it so "naked" appointments (i.e., ones direct-created within the F6 form and...
ServiceDesk 4.6.40 Update 10/03/12
Recently, ServiceBench provided a new claim-upload format that accommodates several new fields (see notes accompanying Rel. 4.6.15). Among these is o...
ServiceDesk 4.6.39 Update 09/30/12
Are you using the CyberOffice-based features to confirm your next days' appointments? If not, did you know, with a very quick action each afternoon, ...
ServiceDesk 4.6.36 Update 09/23/12
Some two-and-a-half years ago (see entry accompanying Rel. 4.4.7) we introduced a new report, designed to itemize (categorized by collection source) e...
ServiceDesk 4.6.34 Update 09/17/12
Earlier this year (see entry accompanying Rel. 4.6.8) we offered a very simple (e.g., lightweight, minimal) system to accommodate a program of special...
ServiceDesk 4.6.33 Update 09/13/12
Instead of having special-order parts shipped to your own office location (where you must unpack, inspect, temporarily store -- and, finally, arrange ...
ServiceDesk 4.6.24 Update 07/22/12
The request for this came from Ken at Shaughnessy Appliance (in Alberta, Canada), and in retrospect I realize it's a feature that should have been the...
ServiceDesk 4.6.23 Update 07/17/12
When you're in the Alt-F4 FinishedForms interface and to go to transmit a claim, there has long been a significant list of entities for whom the claim...
ServiceDesk 4.6.16 Update 06/26/12
Recently we heard from a user that Samsung has imposed a limit on the quantity of parts that can be returned, within any given month, and return credi...
ServiceDesk 4.6.15 Update 06/24/12
Recently ServiceBench introduced some new claim fields, that allow us to now provide more information as connected with each claim. This release of S...
ServiceDesk 4.6.10 Update 05/28/12
Slightly more than a year ago, we introduced the wonderful PartsPick form (Ctrl-Shift/F8). Its purpose is to provide a one-stop venue, to see all p...
ServiceDesk 4.6.8 Update 05/20/12
Initially, SD's Inventory Control system was built with the assumption that, aside from such inventory as kept on each truck, each service operation w...
ServiceDesk 4.6.7 Update 05/18/12
Back with release of Ver. 4.4.68 (see entry here for 5/24/10) we introduced an awesome DTR-Viewer (Daily-Time-Report) , via which you may review, wi...
ServiceDesk 4.6.5 Update 05/08/12
For those of you using SD-Mobile (it's most of you), we've found that many have not known that to see when each of your techs last connected (and whic...
ServiceDesk 4.6.4 Update 05/07/12
Four months ago we introduced a new report (see notes accompanying Rel. 4.5.67). Many call it the "FCC" (First Call Completions) report. For all app...
ServiceDesk 4.6.3 Update 05/01/12
If you're observant, you'll note this release involves a Version-level change (from the 4.5 to 4.6 level series). We do these Version-level changes a...
ServiceDesk 4.5.73 Update 03/16/12
This is another instance where the in-office Type-2 PVR (which long pre-dates the newer PVR as present within SD-Mobile) has been after-the-fact broug...
ServiceDesk 4.5.72 Update 02/26/12
Technically, this is a CyberOffice feature -- but, as with a few other CyberOffice features, its implementation is only practical within the context o...
ServiceDesk 4.5.70 Update 02/08/12
Typically we have been updating SmartParts data about three times per year, and our last update was in November, which made us not quite due presently...
ServiceDesk 4.5.69 Update 02/05/12
As we add new features, it's almost inevitable that one thing leads to another. Back in August of 2010 (see notes accompanying Rel. 4.4.73) we added ...
ServiceDesk 4.5.68 Update 01/31/12
Tax Liability Report Very Much Improved In Appearance: Almost a year ago (see entry accompanying Rel. 4.5.3), we introduced a compiled Tax Liability...
ServiceDesk 4.5.67 Update 01/29/12
Though we've long had excellent reports for evaluating technician productivity (indeed, a whole set of them), we kept getting requests for some differ...
ServiceDesk 4.5.64 Update 01/16/12
In November of '09 (see notes accompanying release of Ver. 4.4.38) we added the ability within ServiceDesk's FinishedForms context (Alt-F4) to directl...
ServiceDesk 4.5.61 Update 01/06/12
I thought we were doing a good thing by adding built-in screening, to prevent sending of reminder/confirmation-requests in circumstances where the u...
ServiceDesk 4.5.60 Update 01/04/12
Since our introduction two days ago of Robo-Calling, it's been a whirlwind here at Rossware. It's possible this feature has generated more immediate ...
ServiceDesk 4.5.58 Update 01/02/12
At Rossware, we hate to move backward. Some five years ago, we introduced the truly modern and (in our opinion) correct method for reminding your ...