ServiceDesk 4.6.7 Update 05/18/12

Back with release of Ver. 4.4.68 (see entry here for 5/24/10) we introduced an awesome DTR-Viewer (Daily-Time-Report) , via which you may review, with super-intuitive graphics, precisely the time segments each tech spent on the clock, and -- for such segments -- which specific portions were checked-in/working at actual customer jobsites.  It's a super tool, and, if you've not been making use of it, we highly encourage you to do so. 

Recently, certain users desired some of the same information that is there presented graphically, but in a textual format, and instead of encompassing simply a single-day of information at a time, to encompass a user-specified span of days.  So, we have a new report to accomplish this purpose. 

As you might guess, this new report is accessible from the Reports form (F11).  There you should select "Performance - Techs," then "Time Allocations:"

Pick your date range as prompted, and you should see something like the following in result. 

Please bear in mind that, like some of our other recently-added reports, this one too depends on the computer involved having Excel installed, which is a component of Microsoft Office.