ServiceDesk 4.5.60 Update 01/04/12

Since our introduction two days ago of Robo-Calling, it's been a whirlwind here at Rossware.  It's possible this feature has generated more immediate excitement than any prior.  Early adopters found bugs we needed to fix, and produced a nearly instant flood of ideas for improvements.  We have tried to implement all as quickly as we can.  This release fixes all known bugs, and incorporates all requested improvements, as needed within SD itself, that we are aware of to date.  

Corresponding with this release of SD is a new release of SD-CyberLink, Ver. 4.5.8.  You'll need to update to that to take advantage of the ability of your customer to choose to cancel (as opposed to confirm) the appointment via robo-call communication option. 

One new ability that will not be contextually apparent (absent notice here) is a new option placed into the Confirmation/Options form.  Current with the last-prior release, that form looked like this:

Now it looks like this:

As you can see, the new section on the right gives you an option that is self-explanatory. 

There's a new method to accommodate the need to record SalesEntries with dates that correspond with when the work was actually done, as opposed to when the entry was made (which has been the default date used in all circumstances, prior to now).  There's a new button in the F9 SalesEnter form for the purpose:

This option may be particularly useful if you pay your techs on a commission basis, and want to assure their commission reports match perfectly with the reporting period (and contain solely work that was physically done within that period, as opposed to when the SalesEntries were entered). 

We have people wanting to get ever more kinds of data out of the PartsProcess system.  We decided to create a comprehensive export, that simply provides all fields for all records from that context:

If you do not recognize, this new option is in the F8 Archived-PartsProcess form.