ServiceDesk 4.6.34 Update 09/17/12
Dramatically-Enhanced Spiffs System
Earlier this year (see entry accompanying Rel. 4.6.8) we offered a very simple (e.g., lightweight, minimal) system to accommodate a program of special, motivational payments you might wish to setup for your employees. It was, indeed, minimal. With this release, we offer a much-expanded (and considerably more integrated) spiffs system.
In fact, the design of this system is such that it might (according to your preference) constitute an entire compensation system for your techs, and according to your own design (i.e., in lieu of hourly, salary or commission basis).
There is a new mini-manual fully describing this new system. For the new mini-manual you may either click here, or, if you go within ServiceDesk to its Rate of Earnings form (Alt-F2), there is a new button there to provide a link:
