ServiceDesk 4.5.61 Update 01/06/12

I thought we were doing a good thing by adding built-in screening, to prevent sending of reminder/confirmation-requests in circumstances where the underlying appointment is in a status that indicates it's already beyond such a stage (i.e., a request was already sent, the item was already dispatched to the tech, etc.).  That intended "enhancement," however, resulted in a storm of protests, and so has been highly modified with this release. 

In current state, the system will check when you request to send reminder/confirmations, to see if any applicable appointments appear to be already beyond that stage.  If so, it will present a message like the following:

Take your pick, and you'll get results as wanted.