ServiceDesk 4.6.23 Update 07/17/12

When you're in the Alt-F4 FinishedForms interface and to go to transmit a claim, there has long been a significant list of entities for whom the claim can be formatted.  The final option has long read "Others . . ."  It has further long been the case that when you click on "Others," you get a little message that essentially says: "If you need to submit claims in any format other than as listed here, let us know, and we'll add that format to the list." 

That just happened in regard to Warrantech, a company that markets and services extended product warranties.  An option to format claims in their format has now been added:

 If you need assistance understanding which boxes from the onscreen Narda fill to which Warrantech fields, please use the Translation Tips, just as for any other format.  Please also be aware there is no direct-transmit method for Warrantech claims.  Just as with Dacor, Fisher Paykel and Samsung, you'll be saving claim info into a file, and it will then be up to you to assure that file is appropriately uploaded to Warrantech. 

Additionally, please note we are not confident these claims will work perfectly, right out of the box.  Warrantech's documentation (regarding the expected claims format), leaves significant ambiguity.  From such documents we have made our best interpretation of what they are seeking, but your experience may prove our interpretation was off.  If so, we will need (and look forward to) feedback to correct.