ServiceDesk 4.5.73 Update 03/16/12

Edited

Tagged-Parts Disposition Added to In-Office Type-2 PVR

This is another instance where the in-office Type-2 PVR (which long pre-dates the newer PVR as present within SD-Mobile) has been after-the-fact brought up to more advanced standards as created within the newer/Mobile system. 

Specifically, quite early-on the Mobile PVR interface was engineered to show a tech items that had been spec-tagged for the job, and demand he indicate whether he used them or not.  If not, it demands that he indicate why not (just as the same as for special-order parts). 

With this release, the in-office Type-2 PVR adds spec-tagged parts to the same listbox where it's prior requested a disposition check-in on special-order parts.  Thus, there is no need to enter usage of such items in the "Items used from Inventory" box.  It should be done from the specific dispositions (PickList) box instead. 

BTW (and so y'all understand for context), the Mobile mechanisms are and will remain where our first focus goes when it comes to interacting-with-the-tech's-work features.  Regardless, there are still a number of users who've not gone to Mobile, and in a reasonable degree we want to keep the in-office alternatives up to snuff.  

Improved Days-In-Past Appointment Viewing in Dispatch Map

SD's DispatchMap (F5) is obviously used most frequently for viewing and managing your roster of appointments as applicable to the present day and days that still lie in the future (tomorrow, the next, etc.).  However, it is also sometimes used to view days in the past.  It has sometimes been somewhat inconsistent in this task.  The programmed algorithms as used to locate the appointments as applicable to a given day sometimes have worked imperfectly, resulting in less than perfect results.  In this release those algorithms have been totally re-worked, and should prove to be much more reliably robust.