ServiceDesk 4.5.64 Update 01/16/12

In November of '09 (see notes accompanying release of Ver. 4.4.38) we added the ability within ServiceDesk's FinishedForms context (Alt-F4) to directly open a ticket, as created by a tech within SD-Mobile.  This made it possible for an office person to have complete edit-ability over Mobile-created tickets.  Most particularly, an office person could now edit such tickets, add pricing and otherwise finesse, for the tech's reuse upon a return visit.  (Of course, the opened Mobile tickets also became useful tools for ultimate entry to the SalesJournal.) 

Though great this addition was, there is a significant element we did not at the time include. 

Specifically, we did not make possible for a person in the office to initially create a Mobile ticket, prior to the tech ever having made one himself, as applicable to the job.  This might be appropriate, for example, if the office receives a request for service and is able to tally up everything that will be involved prior to sending the tech out.  This might be done for the sake of giving the customer a direct and precise quotation.  Supposing the customer accepts, it's best to have that same document the one which the tech will then use, upon performing the work, for presentation to the customer. 

With this release of ServiceDesk, that is now possible.  Whereas, if you previously went to create a Mobile ticket on a job where none prior existed, you would have seen this message:

Now, instead, you'll see the following:

Just confirm you want to make the new ticket, and the rest is child's play.  Upon your "saving" the new ticket, ServiceDesk uploads it to Rossware's online Mobile server, where it is then available to the tech, when he goes out on the job.