Miscellaneous
Customizing text as presented to consumer
Between ServiceDesk itself, SD-CyberOffice and SD-Mobile, there are a great variety of automated and semi-automated communications that may be sent fr...
Editing the SdmLogo.jpg and the MyLogo.bmp
The SdmLogo.jpg is used for the invoices that are sent from SD-Mobile. Further documentation can be found in this link. SdmLogo.jpg - Composing Mobile...
Email setup
First, a distinction: When using the word “email,” this document is not referring to ServiceDesk’s internal mail system. We know users sometimes emplo...
How to address repeated “Path/File access” errors
First we ask you to please understand, if you are in this situation, it very much needs to (and positively SHOULD) be addressed. Absolutely, this is N...
How to obtain a program's githash
Obtaining a program's githash will allow the developers to identify the precise build version of your program. Press the Windows Key + R on your key...
How to turn off predictive text on Android devices
Some users have experienced slowness when typing in SD-Mobile on an Android device with Predictive text enabled. Follow these steps to disable Predict...
How to update payment information
Start at the dashboard log in page. Log in using your credentials. Click on the "Click Here to Update" button or use the "Update payment info" optio...
Multiple instances of apps
Regarding utilities like the EmailedDispatchReceiver and SB-DispatchLink, some users want to run multiple instances, each setup to work with a differe...
Password reset: client responsibilities
Due to security precautions, we prohibit our general support team from manipulating certain aspects of the ServiceDesk user's passwords. Most of the t...
Regarding data conversions
Generally speaking, there are three potential categories of information we like to get from whatever system a client prior used, for insertion into Se...
Rossware Support Scope
At Rossware, we are eager to help you and your business be your best. While our products are very powerful, we know they can be somewhat challenging t...
ServicePower HUB users
If you are experiencing difficulty with filing claims or using the SP-DispatchLink after migrating to the ServicePower HUB, please do the following: G...
Thin Client setup
Many businesses install ServiceDesk on one machine but run it from multiple other machines utilizing a network drive. We call this the "Thin Client se...
Updating Rossware programs
In ServiceDesk, verify that your UserName and Password are in the About ServiceDesk form (CTRL + SHIFT + A) as needed for any updating methods listed ...
Zebra brand industrial-scale label printer
For Dymo label-printing options, ServiceDesk is deliberately coded to send a command telling the printer to print in landscape mode. Zebra printers ...