How to obtain a program's githash

Edited

Obtaining a program's githash will allow the developers to identify the precise build version of your program.

Using the Windows Run command

  • Press the Windows Key + R on your keyboard.

  • The Windows Run box will display.

  • Type "C:\sd\ServDesk.exe /githash" command and hit enter.

    • The command structure is drive letter, sd folder, program (.exe) name, a space, then the /githash command.

    • Replace "ServDesk.exe" with the program name from which you are obtaining the githash.

  • A window containing the version identifier will display.

  • Copy the string by pressing CTRL + C.

  • Provide it to the Support Champion or developer you are corresponding with by placing your cursor in the email or chat window and pressing CTRL + V to paste the string into your message.

Using the command prompt window method

Opening the command prompt window (CMD)

  • Click on the Windows icon in the Windows taskbar.

  • Type "CMD" on your keyboard.

  • Select Command Prompt.

Obtaining the githash

  • In the CMD window, type "C:\sd\ServDesk.exe /githash".

    • The command structure is drive letter, sd folder, program (.exe) name, a space, then the /githash command.

    • Replace "ServDesk.exe" with the program name from which you are obtaining the githash.

  • Press Enter.

  • A window containing the version identifier will display.

  • Copy the string by pressing CTRL + C.

  • Provide it to the Support Champion or developer you are corresponding with by placing your cursor in the email or chat window and pressing CTRL + V to paste the string into your message.

Obtaining githash for programs on a mapped drive

  • Open the CMD window as instructed above.

  • Change the directory to the mapped drive by typing "cd /d E:\sd" (replace the "E" provided in this example with the drive letter designated for your mapped drive).

  • In the CMD window, type "ServDesk.exe /githash".

  • Press Enter.

  • A window containing the version identifier will display.

  • Copy the string by pressing CTRL + C.

  • Provide it to the Support Champion or developer you are corresponding with by placing your cursor in the email or chat window and pressing CTRL + V to paste the string into your message.

Supported programs

As of 5/10/2024, these versions or newer are supported:
ServiceDesk - 4.8.293

SD-Mobile - 2.1.63

AHSU - 4.5.36

SBDL - 5.0.65

SPDL - 5.1.51

DMDL - 2.0.25

EDR - 4.7.29

SD-RevenueBulder - not yet supported

SD-Dealer - not yet supported

SD-CyberOffice - not yet supported

SmartParts - not yet supported

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