2011
ServiceDesk 4.5.50 Update 11/20/11
If you're bored by historical context, skip the next three paragraphs. The first PVR interface in ServiceDesk was what we presently call the PostVisi...
ServiceDesk 4.5.45 Update 10/23/11
Even when first introduced on the market, ServiceDesk had a lot of awesome features. There were several particular and significant functions people r...
ServiceDesk 4.5.44 Update 10/10/11
In the Reports form (F11), when you a run Sales-Summary there has long been button for exporting extended data, including in particular a table that i...
ServiceDesk 4.5.43 Update 10/07/11
I must confess I am sometimes slow to finally get something right. I thought I had POS returns management fairly well "nailed" when rolling out the i...
ServiceDesk 4.5.41 Update 09/19/11
Back in 2008 we introduced our Direct-POS system, which allows maintenance of a POS-Window from which point-of-sale transactions can be conducted with...
ServiceDesk 4.5.40 Update 09/14/11
You might think it would be nice for me (as the President of a software company) having no bosses to answer to. Hardly. I've got at least 520 bosses...
ServiceDesk 4.5.38 Update 09/13/11
Let's face it. POS operations have not been Rossware's forte. It may have been overstating it, even, to call our past POS functionality a "system." ...
ServiceDesk 4.5.34 Update 08/29/11
By popular demand, the archived-PartsProcess form (Ctrl-F8) has a new report. Here is where you request it: And here is what the actual report gene...
ServiceDesk 4.5.31 Update 08/21/11
We have adopted a new strategy for managing the ServiceBench DispatchID. For some, the old method was fraught with frustration. It depended on you m...
ServiceDesk 4.5.29 Update 08/10/11
If you examine the following image as extracted from a DispatchMap, you'll see some objects you've not seen before: If those new objects are not jum...
ServiceDesk 4.5.28 Update 07/25/11
With almost five weeks since the last prior entry here, you'd expect a more celebratory headline. It just didn't happen that way. We've been totally...
ServiceDesk 4.5.27 Update 06/21/11
Y'all can thank Perry at A-1 Appliance, in Pearl, Mississippi, for this one. Debit cards (as distinguished from "Credit" cards) are becoming increasi...
ServiceDesk 4.5.26 Update 06/13/11
Again, TAT is an acronym for Turn-Around-Time , and of course an objective in the service business is to keep your TATs as tiny as possible. Four re...
ServiceDesk 4.5.25 Update 06/08/11
Potentially (depending on in what degree you've chosen to use automation), ServiceDesk and its utilities can be involved in sending many kinds of em...
ServiceDesk 4.5.24 Update 06/05/11
As you likely know, all of ServiceDesk's operative appointment info is stored in what we call the ScheduleList . Two interfaces are used to direct...
ServiceDesk 4.5.23 Update 05/26/11
Since release of Ver. 4.3.76 some three years back, ServiceDesk has had the ability to integrate with Microsoft's MapPoint to optimize the sequence of...
ServiceDesk 4.5.22 Update 05/22/11
Do you know what TAT is? It's a nice acronym for turn-around-time. It's the quantity of days between when you receive a job order and when you compl...
ServiceDesk 4.5.21 Update 05/16/11
The form that manages our UnitInfoSheets (Shift-F12) has long had facility for editing the dropdown lists of item Types, Makes and Selling Dealer. In...
ServiceDesk 4.5.19 Update 05/08/11
If you do not know, this is our utility (abbreviated as "EDR") for automating reception of dispatches that are received by email. This morning we rel...
ServiceDesk 4.5.18 Update 05/06/11
Not far back (see Ver. 4.3.62 entry from 4/18/10) we vastly improved our method for designating those particular jobs that involve in-shop (as opposed...
ServiceDesk 4.5.17 Update 05/05/11
This addition was prompted by a call from JD at Guinco Service in Texas. That operation has some techs working in remote regions, and as JD in the of...
ServiceDesk 4.5.15 Update 04/23/11
Yes, this one gets a much bigger announcement-heading than most, because it truly is BIG NEWS. It was some four years ago when we introduced our C...
ServiceDesk 4.5.14 Update 04/21/11
The inventory system has long offered three methods via which to order stock replenishment. In the F10 form, you may choose to order on the basis of:...
ServiceDesk 4.5.13 Update 04/18/11
Many readers know that, historically, Rossware systems have "farmed-out" email functions. Rather than handling them directly in other words, they've ...
ServiceDesk 4.5.11 Update 04/02/11
You might notice there have been five releases since the last prior (just below) announcement here. These have included been many small, incremental ...
ServiceDesk 4.5.6 Update 03/07/11
For those of you who attended Glade Ross's class at the ASTI convention, this is the feature Steve Merriam has been seeking for three long years (the ...
ServiceDesk 4.5.4 Update 02/23/11
A couple of months ago, we introduced mechanisms via which techs are required, if they do not end up using a special-ordered part, to indicate the spe...
ServiceDesk 4.5.3 Update 02/21/11
Another area we've been a little slow with ServiceDesk is in management of sales tax liabilities. This likely stems from the fact that in SD's germin...
ServiceDesk 4.5.1 Update 02/13/11
Last Tuesday in San Diego, we had a fantastic set of three classes at the United Servicer's Association annual convention (aka the Appliance Service ...
ServiceDesk 4.4.99 Update 01/23/11
In its standard default mode, ServiceDesk assumes each tech as listed in its TechRoster is an inventory location (or, more properly, that he drives a ...
ServiceDesk 4.4.98 Update 01/16/11
When a little while back we improved the method of displaying search results in this context (making the interface more one of paging up and down), we...