ServiceDesk 4.5.43 Update 10/07/11

I must confess I am sometimes slow to finally get something right.  I thought I had POS returns management fairly well "nailed" when rolling out the improvements as announced on 9/13 (see entry below of that date).  Turns out, that area of operation was less well "nailed" than I thought.  This release seeks to address that

I have, in fact, worked out a whole new (and much better-streamlined) procedure for managing returns, and I've done a completely new re-write of the manual section (the prior re-write was only a couple of weeks old) that's devoted to the topic.  You'll need to read that section, please (it's very short), to know how the streamlined/easy method is intended to work.

You can open the entire FinishedForms Mini-Manual, if you wish.  Use this link, or the button as provided for the purpose within SD's FinishedForms interface (see first graphic in the preceding entry below, to know where that button is at).  The whole mini-manual document is about 17 pages, however (excerpted from the main SD manual) and for returns in particular it's only about two pages (near the end) that will concern you.  We suggest you go to the very bottom of the document, then up three pages.  The section of interest begins in the middle of that third-from-the-bottom page.