ServiceDesk 4.5.31 Update 08/21/11

We have adopted a new strategy for managing the ServiceBench DispatchID.  For some, the old method was fraught with frustration.  It depended on you maintaining an appropriate setup of text (DispatchID in the right place and with appropriate flags), and if you broke the rules, ServiceDesk would not capture and interpret the DispatchID correctly.  Beginning with ServiceDesk Ver. 4.5.31 and SBDL Ver. 4.5.5 (both posted on the morning of Monday, 8/22), there's an improved method. 

In a nutshell, SBDL will now place the DispatchID into an added and protected location (some have referred to this concept as "hard-coding" the number).  Specifically, it will go into the underlying MoreInfo notes.  Formerly such notes were configured by SBDL to read as follows:

Now the DispatchID is contextually inserted:

And, if any user tries to do any edit on this section of text, the edit will be disallowed.  They'll encounter this dialog instead:

The DispatchID is thus kept in a secure and protected location, where ServiceDesk can in all instances accurately capture it.