ServiceDesk 4.5.4 Update 02/23/11

A couple of months ago, we introduced mechanisms via which techs are required, if they do not end up using a special-ordered part, to indicate the specific reason why not (see, e.g., notes accompanying Rel. 4.4.88).  With that new element of data having since been in a state of being constantly generated, a few users got to thinking they'd like to see an at-a-glance, across the board analysis of which techs were ordering parts without using them, at what rates for each, and for what reasons.

We now have a report to provide that. 

Much like its cousin, the Usage Analysis report, this new report is accessed from the archived-PartsProcess form (Ctrl-F8):

Simply pick the new option, follow the prompts, and in a moment you'll be looking at the new analysis.   

One note: Just like the Sales Tax Liability Report as just-prior-to-this introduced, this one also requires Excel or similar spreadsheet program for good viewing.  Please be sure to open the results within such a viewer.