ServiceDesk 4.5.26 Update 06/13/11

Again, TAT is an acronym for Turn-Around-Time, and of course an objective in the service business is to keep your TATs as tiny as possible.  Four releases back (see entry accompanying Ver. 4.5.22), we introduced a new "Quiescing" feature, associated with the JobsPerusal form (Shift-F7), and designed as a powerful new tool to assist in minimizing TATs.  This release features two more such tools. 

First, the JobsPerusal form now has a new filtering category, as shown in this comparison:

Secondary Filtering Options from OldSecondary Filtering Options from New

Second, we have added a "day-counter" window the the JobRecords-current form (F7).  In its bottom-center area, it will display a box indicating how many days-old the job is.  The indicator will change in color and emphasis, depending on quantity of days old (the coloring/emphasis scheme is based on age categories as listed in the dropdown shown above):

Again, this "day-counter" box will appear in the bottom-center of every still-pending JobRecord. 

Overall, the first new option (as provided with this release) gives you the chance to easily review jobs within particular age categories.  The second provides an on-its-face reminder, any time you glance at a job, of how old it is, plus provides an increasingly-acute visual alarm, as the job gets older and older.  Overall (and if appropriately used), we think these two new tools can do much more to assist you in making your TATs as tiny as they can be.