2017

This one is especially important for triage.  Slightly less than a month ago (scroll downward to see the third of " Four Very Big Items " in the 10/26...

It's been a couple of years since we first introduced SMS-based text-messaging as an alternate form of communication between you and your customers.  ...

As databases grow larger, methods that once worked well sometimes no longer do.  In particular regard to archived-PartsProcess records, some of our la...

ServiceDesk has a dandy built-in system to watch your back in regard to an expectation that a part may arrive on a date that's too late to be used on ...

We thank Jeff Miceli from Appliance Tec for pointing out a very major  faux pas .  We built the  PartsPick  form (Shift/Ctrl-F8) to provide a super-ef...

Two updates back we were pleased to announce that we'd removed the super-annoying constant chiming that occurs when the system is urging you to view a...

We credit Tony Lott, of Appliance Express in Texas, for this one.   He emailed me, expressing how much today's consumers are learning to prefer electr...

QuickPics are great.  Techs snap pictures with their smartphones; resulting images are automatically attached to each applicable job and machine -- an...

For the longest time, ServiceDesk has offered a plethora of automated and semi-automated email-based methods by which to accomplish needed communicati...

Some people don't realize this, but it's best for every JobRecord to be closed via an appropriate entry to the SalesJournal.  In other words, even if ...

(1) EDA files are now moved from NetData to a dedicated folder called EdaFiles.  (2) User will now be offered a default filename  that is sensible for...

In the last release we announced addition of a new "comprehensive" search option in the current- and archived-JobRecords.  What we mean by "comprehens...

Since we introduced the SD-QuickPics feature a few years back, we have often been asked how to include these pics in emails.  The answer: it's easy.  ...