2017
ServiceDesk 4.8.41 Update 11/21/17
This one is especially important for triage. Slightly less than a month ago (scroll downward to see the third of " Four Very Big Items " in the 10/26...
ServiceDesk 4.8.40 Update 11/17/17
It's been a couple of years since we first introduced SMS-based text-messaging as an alternate form of communication between you and your customers. ...
ServiceDesk 4.8.35 Update 10/26/17
As databases grow larger, methods that once worked well sometimes no longer do. In particular regard to archived-PartsProcess records, some of our la...
ServiceDesk 4.8.32 Update 09/24/17
ServiceDesk has a dandy built-in system to watch your back in regard to an expectation that a part may arrive on a date that's too late to be used on ...
ServiceDesk 4.8.31 Update 09/08/17
We thank Jeff Miceli from Appliance Tec for pointing out a very major faux pas . We built the PartsPick form (Shift/Ctrl-F8) to provide a super-ef...
ServiceDesk 4.8.30 Update 07/19/17
Two updates back we were pleased to announce that we'd removed the super-annoying constant chiming that occurs when the system is urging you to view a...
ServiceDesk 4.8.29 Update 06/27/17
We credit Tony Lott, of Appliance Express in Texas, for this one. He emailed me, expressing how much today's consumers are learning to prefer electr...
ServiceDesk 4.8.28 Update 06/21/17
QuickPics are great. Techs snap pictures with their smartphones; resulting images are automatically attached to each applicable job and machine -- an...
ServiceDesk 4.8.27 Update 05/26/17
For the longest time, ServiceDesk has offered a plethora of automated and semi-automated email-based methods by which to accomplish needed communicati...
ServiceDesk 4.8.25 Update 04/25/17
Some people don't realize this, but it's best for every JobRecord to be closed via an appropriate entry to the SalesJournal. In other words, even if ...
ServiceDesk 4.8.23 Update 04/05/17
(1) EDA files are now moved from NetData to a dedicated folder called EdaFiles. (2) User will now be offered a default filename that is sensible for...
ServiceDesk 4.8.22 Update 03/24/17
In the last release we announced addition of a new "comprehensive" search option in the current- and archived-JobRecords. What we mean by "comprehens...
ServiceDesk 4.8.21 Update 03/12/17
Since we introduced the SD-QuickPics feature a few years back, we have often been asked how to include these pics in emails. The answer: it's easy. ...