ServiceDesk 4.8.28 Update 06/21/17

QuickPics are great.  Techs snap pictures with their smartphones; resulting images are automatically attached to each applicable job and machine -- and forever thereafter are immediately available with a simple contextual click.  You may even include descriptive captions.  Meanwhile, you bear no burden of storage and/or organization.  It's all done for you. 

But what about when you have a picture file already in your office (i.e., it's a JPEG file in your computer), and you want to put this into that magical QuickPics store? 

Until now, there's been only one vector of insertion, and that's by snapping pictures via the provided smartphone apps. 

Now there is another vector. 

From within Windows, simply drag-and-drop any JPEG file onto the camera icon of a ServiceDesk JobRecord (Current or Archived; it does not matter):

You'll see a little dialog box like this:

Simply provide some descriptive text, then hit Enter.  If there are one or more UISs connected to the Job, you'll also be asked in regard to potential attachment to them.   Simply proceed with the dialog.  With such simple action and scarcely more than seconds, you'll have the desired pic forever attached, as wanted. 

BTW, the system is just as flexible as is Windows in regard to where you can drag-and-drop from.  Directly from your desktop is perfectly fine, for example.  Or, suppose there are one or more pics that are attachments in an email.  At least assuming that you are using Outlook or similar, you can drag-and-drop directly from those, as well.  

We thank Michael Basich at Michaelson's Appliance for this one.  He told me his office is not using the SD-Mail system, because they cannot tolerate the chiming that occurs to alert of unread mail items. 

One solution, of course, is to look at unread mail items.  Once you look, they are "checked-off" as read, and the chiming ceases (well, until the next new SD-Mail arrives). 

Regardless, it is not always practical to immediately look, and in the meantime that constant chiming can be annoying.  (I hear you, Mike, in regard to you hearing this chiming annoyance.) 

 So, now it is changed.  Now, in any given ServiceDesk session, there will be only a single chiming sound as any new SD-Mail arrives.  When you newly start a ServiceDesk session, there will likewise be a single chiming sound (within about 20 seconds of starting) if your SD-Mail InBox contains one of more unread items. 

That's it.  That should be all the SD-Mail chiming annoyance going forward.   

On the other hand, so long as you have unread SD-Mail items, flashing at top of the screen (so as to keep you visually alerted of items) will continue and persist (i.e., just as the sounds also used to persist).