ServiceDesk 4.8.23 Update 04/05/17
Overhaul of EDA Mechanisms
(1) EDA files are now moved from NetData to a dedicated folder called EdaFiles. (2) User will now be offered a default filename that is sensible for the circumstance (e.g., AHS.4P4.EDA where AHS is the specified payer and AHS is setup as a HVC), or MiscellaneousCustomer.4P4.EDA where it's a non-HVC payer). (3) User will be warned (and guided toward better understanding and action) if using a new filename that reflects solely the date, credit memo number, or similar. (4) User will similarly be warned/guided if using a new filename where one or more files already exist containing the same alpha string (i.e., if I am making AHS456 and AHS123 already exists, I'll warned)
Improvement in Connect for Assistance:
Altered interface so it makes it much more likely user will make correct choice.