2021
ServiceDesk 4.8.237 Update 11/28/21
This involves the Shift-F7 form, and a picture is all that's needed: This feature, first announced here , is pretty fantastic. We recently realized i...
ServiceDesk 2.8.235 Update 10/27/21
A very longstanding feature in ServiceDesk allows you to assign different dispatchers to different sets of technicians. These are called "focus groups...
ServiceDesk 2.8.223 Update 9/25/21
The F5 DispatchMap has long featured an optional little pie chart display which at-a-glance indicates the percent of capacity presently booked on any ...
ServiceDesk 4.8.222 Update 7/27/21
Sure, we get it. A number of Rossware interfaces do not fit well with current computer screen fashions. Of course, we believe, since it's business our...
ServiceDesk 4.8.217 Update 5/27/21
In very early ServiceDesk, the DispatchMap featured simple lines to signify the intended sequence between each graphic job reference in a tech's roste...
ServiceDesk 4.8.215 Update 4/19/21
We at Rossware have many times emphasized that backups are extremely important. This importance increases year by year -- as more and more evil-doers...
ServiceDesk 4.8.214 Update 3/10/21
Brian at Big Sandy Superstores didn't like the fact that, where you you wish to review multiple pictures attached to a job, it's a bit laborious to op...
ServiceDesk 4.8.206 Update 2/24/21
As if ordinary trouble was not enough, the Coronavirus pandemic has hit many servicers with a secondary whammy: inability to obtain parts in anything ...
ServiceDesk 4.8.205 Update 2/5/21
Yes, you read that right. You may now have customers pay online! And it's super easy. Presently, "pay me now" invitations may be created in either of ...
ServiceDesk 4.8.204 Update 1/24/24
This feature was intelligently(and repeatedly) requested by Ken at Shaughnessy Appliance Service, Ltd in Saskatoon, Canada. Over time your company may...