2021

This involves the Shift-F7 form, and a picture is all that's needed: This feature, first announced here , is pretty fantastic. We recently realized i...

A very longstanding feature in ServiceDesk allows you to assign different dispatchers to different sets of technicians. These are called "focus groups...

The F5 DispatchMap has long featured an optional little pie chart display which at-a-glance indicates the percent of capacity presently booked on any ...

Sure, we get it. A number of Rossware interfaces do not fit well with current computer screen fashions. Of course, we believe, since it's business our...

In very early ServiceDesk, the DispatchMap featured simple lines to signify the intended sequence between each graphic job reference in a tech's roste...

We at Rossware have many times emphasized that backups are extremely important. This importance increases year by year -- as more and more evil-doers...

Brian at Big Sandy Superstores didn't like the fact that, where you you wish to review multiple pictures attached to a job, it's a bit laborious to op...

As if ordinary trouble was not enough, the Coronavirus pandemic has hit many servicers with a secondary whammy: inability to obtain parts in anything ...

Yes, you read that right. You may now have customers pay online! And it's super easy. Presently, "pay me now" invitations may be created in either of ...

This feature was intelligently(and repeatedly) requested by Ken at Shaughnessy Appliance Service, Ltd in Saskatoon, Canada. Over time your company may...