2022

ServiceDesk 4.8.270 Update 12/14/22
As you hopefully know, for some months Rossware has offered a new and improved payments platform under its own name. It's called RosswarePay . We m...
ServiceDesk 4.8.268 Update 12/05/22
We begin by offering a little history on claims. This will provide background for the new item we're about to discuss. (If you wish to skip this histo...
ServiceDesk 4.8.265 Update 10/5/22
Just last week we announced a new integration with SCS Unified Communications. It provides instant access to all telephone call recordings associate...
ServiceDesk 4.8.261 Update 9/26/22
If your service company is on a VOIP telephone system (and who isn't these days), odds are rather good that your system is configured to automatically...
ServiceDesk 4.8.259 Update 9/13/22
Hopefully, you've already seen announcements regarding this. What is RosswarePay? It's Rossware's own and totally-integrated payment gateway. It offe...
ServiceDesk 4.8.250 Update 5/16/22
If you have clients for whom you do many jobs (e.g., manufacturers, warranty companies, etc.), you likely get paid for a bunch of jobs at once. Accom...
ServiceDesk 4.8.249 Update 2/28/22
In the last major release, we announced, among other things, a third option for direct-integrated-ordering of special-order parts. Previously we'd cre...
ServiceDesk 4.8.245 Update 1/10/22
Quite a long while back, we introduced direct integrated parts ordering with Marcone. More recently ( see here ), we introduced direct integrated par...