ServiceDesk 4.8.259 Update 9/13/22

Hopefully, you've already seen announcements regarding this.

What is RosswarePay?

It's Rossware's own and totally-integrated payment gateway.

It offers you a one-stop shop.

There is no longer need for you to go to a third-party like TSYS or Altiras, setup accounts there, then connect to Rossware's Virtual Terminal for your credit card processing. Instead, it can now all be done in-house, and you can use Rossware's super-accessible and dedicated support team not just when needing software support, but when wanting to address payment processing issues, as well.

RosswarePay is perfectly PCI compliant. Neither the software nor operator ever need to touch raw credit card data.

It has in fact been live for about the past month in the iOS (Apple) and Android versions of SD-Mobile. Now it is likewise live in ServiceDesk and in the Windows version of SD-Mobile.

Presently, RosswarePay offers integrated:

• Online bill pay

• Keyed transactions (with completion via online interface, preferably by the customer, but potentially by direct user input as well)

• Reader-based transactions, which allow for input via swipe, EMV chip, contactless, Apple-Pay or Android-Pay

For reader-based transactions, we've presently created setups that allow you to use either of these devices:

(Please note we've not yet enabled the Bluetooth mode of communication on the tDyanmo in the Windows Virtual Terminal; depending on demand, that may or may not be coming)

In the near future, we'll add the following enhancements (among others):

• Tokenization (allows for encrypted online storage of credit card information for repeated re-use with no need for re-input or repeated access to card)

• Optional inclusion of tips (technicians will love this)

• Direct deposit of checks by check image

• Integration with an added array of readers, including cloud readers, which instantly solve all issues connected with using readers in a virtual or RDP environment

• Availability to Canadian clients (who have for too long been left out in the cold on integrated processing)

If you've not yet onboarded your business for RosswarePay, click here to begin.

This involves a feature we added back in the heart of the pandemic, as first announced here, with augmentations described here and here.

The impetus for this feature was the fact that so many parts were taking so long to arrive. The idea is ServiceDesk can be set to automatically send periodic communication to the involved customers, assuring they've not been forgotten, that you're still waiting for the parts needed, etc.

With the pandemic significantly behind us, the original "canned" language in those communications is no longer as apt, and some users have wanted to substitute with their own language, regardless. You can do that now.

Specific instructions (on how to create files to customize these communication scripts and many others) are found here.