Supplemental Utilities
American Home Shield Status Updater Guide
AHS's update structure allows use of the following set of status update codes: Our AHS-JobStatusUpdater utility is designed to provide these codes to ...
DispatchMe DispatchLink Guide
You may pick any desktop to install and run the utility from. Regardless, it should be installed into the same \sd folder from which the involved st...
EmailDispatchReceiver Guide
The general concept in this utility (abbreviated as “EDR”) is simple. Its purpose is to automate the reception of dispatches from parties that send di...
Samsung-DispatchLink guide
The Samsung-DispatchLink tool, or "SSDL," should be run on one computer in your network that's set up for ServiceDesk. It's best to keep it running al...
SB-DispatchLink - User Interface Guide
ServiceBench will provide you with a ServiceBench ID #, your web login, and password. You will need These vital bits of information to set up your SB...
SD-Dealer Guide
You can use either of two methods for inserting dealer items to be sold into a ServiceDesk POS form. We encourage you to use whichever is most conveni...
SD-RevenueBuilder Guide
If you sell service contracts, maintenance agreements, or any kind of periodic work, this app will help you keep track of these types of customers, th...
ServiceLive DispatchLink Guide
At it's core, SLDL is quite simple. The program uses your website login credentials that you normally use to login to the service live website at htt...
Virtual Terminal Guide
This utility lets you directly run credit card transactions from various Rossware applications, including ServiceDesk, SD-Mobile, and SD-RevenueBuilde...
Virtual Terminal integrated use
Additional guide for Virtual Terminal Handbook: How it works with specific Rossware applications This document simplifies using the Virtual Terminal (...