Supplemental Utilities

AHS's update structure allows use of the following set of status update codes: Our AHS-JobStatusUpdater utility is designed to provide these codes to ...

You may pick any desktop to install and run the utility from. Regardless, it should be installed into the same  \sd  folder from which the involved st...

The general concept in this utility (abbreviated as “EDR”) is simple. Its purpose is to automate the reception of dispatches from parties that send di...

The Samsung-DispatchLink tool, or "SSDL," should be run on one computer in your network that's set up for ServiceDesk. It's best to keep it running al...

ServiceBench will give you an ID #, a login, and a password. You need these to set up your SB-DispatchLink. You might also need your DealerLocation# a...

You can use either of two methods for inserting dealer items to be sold into a ServiceDesk POS form. We encourage you to use whichever is most conveni...

If you sell service contracts, maintenance agreements, or any kind of periodic work, this app will help you keep track of these types of customers, th...

At it's core, SLDL is quite simple. The program uses your website login credentials that you normally use to login to the service live website at  htt...

The SP-DispatchLink.exe communicates with ServicePower and is responsible for the following: - Downloading of dispatches from ServicePower - Uploadi...

This utility lets you directly run credit card transactions from various Rossware applications, including ServiceDesk, SD-Mobile, and SD-RevenueBuilde...

Additional guide for Virtual Terminal Handbook: How it works with specific Rossware applications This document simplifies using the Virtual Terminal (...