SP-DispatchLink - User Interface, Additional Information (SPDL)

Edited 9 months ago

The SP-DispatchLink.exe communicates with ServicePower and is responsible for the following:

- Downloading of dispatches from ServicePower

- Uploading of availability from ServiceDesk to ServicePower

- Uploading of JobStatuses from ServiceDesk to ServicePower

Basic Information

Downloading of Dispatches

Uploading of Availability

Uploading of JobStatus

Relevant files

SP-DispatchLink.exe interacts with the following files:

- sd\LclData_DeskUserName\SavedHTTPString_SP.txt

- sd\LclData_DeskUserName\ProcessesCheckLog_SPDL.txt

- sd\NetData\ZoneList.txt (restart SPDL any time this file is edited)

- sd\NetData\QCEFile.4P8

- sd\NetData\QCEFile.4P6 (Sears only)

- sd\NetData\WipFile.4P3.dat

- sd\NetData\WipFile.4P3.arc

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