Windows Guides
App-specific email passwords
A brief reminder that setting up your email configuration is the responsibility of someone in your office. Rossware Support Champions can only offer...
Chilkat.dll files - Registration
ServiceDesk and supplemental utilities interact with ChilKat files to send emails and perform other functions, such as retrieving SD-QuickPics or Disp...
Guide to server migration
Server migration steps in a numbered bulletin format so it is easier to follow. A few things to consider. On the new server you will want to make sure...
How to Make a Shortcut
A shortcut, in Windows, is a link to a file or folder that you can place on the desktop or in a Start menu folder. When you click a shortcut, the file...
TLS 1.0, TLS 1.1, TLS 1.2
NOTICE! The information contained in this article is Windows Operating System-environment information. This is posted for your awareness only. If you...
Troubleshooting integration between Rossware apps and MS Office
For a number of functions, ServiceDesk and other Rossware apps will make calls to various Microsoft Office products, including most particularly Excel...
When Windows network settings affect Thin Client installations
Important Notice for Thin Client Installations This article explains a common Windows networking behavior that can impact Thin Client installations an...
Windows file locks
The Network File-Sharing "Lock" Problem Occasionally, but rarely, users encounter poor network performance as connected with ServiceDesk use (slow a...