2013
ServiceDesk 4.7.69 Update 12/26/13
In Ver. 4.7.67 I'd made an improvement to guard against a just-discovered vulnerability that could, potentially, result in an occasional loss of an ap...
ServiceDesk 4.7.67 Update 12/05/13
Sometimes I receive a nasty reward for having created an awesome new feature. It is someone responding with: "Oh yeah, we love that, but now you must...
ServiceDesk 4.7.65 Update 11/26/13
In cooperation with Whirlpool, we are now keeping your system up-to-date with a current list of all the parts that involve a core charge. Interaction...
ServiceDesk 4.7.63 Update 11/18/13
More and more companies are pre-screening their jobs to assure a likelihood the tech will have all needed parts with him on the first trip. In many i...
ServiceDesk 4.7.55 Update 09/04/13
ServiceBench and other warranty processors all require that electronically-submitted claims be configured to fit a particular format, which each uniqu...
ServiceDesk 4.7.54 Update 08/23/13
If you have not prior enjoyed the pleasure of seeing, on your computer screen, the telephone number of a person you wish to dial, and finding you may ...
ServiceDesk 4.7.50 Update 07/26/13
Ever want to take the ServiceDesk Rolodex (F4) with you? There's a new button for the purpose: What it does is create a simple document that summarie...
ServiceDesk 4.7.49 Update 07/12/13
This is an item that's been slow in coming -- in the particular sense that a couple of users have been requesting it for a very long time. To those...
ServiceDesk 4.7.48 Update 06/27/13
Recently we were troubleshooting for some users where, upon picking a QuickPic photo to view, the system indicates inability to download the picture. ...
ServiceDesk 4.7.46 Update 06/20/13
Overnight, last night, we re-configured the store-method for the rapidly growing mass of files as connected with our SD-QuickPic system. Based on how...
ServiceDesk 4.7.41 Update 05/27/13
Each ServiceDesk client-business has a unique DispatchMap, custom-created to fit its own service territory. Almost all are scaled such that less than...
ServiceDesk 4.7.26 Update 03/15/13
Several people recently asked for this. They explained how, whether based on emails, robo-calls or a combination, ServiceDesk's afternoon send-outs o...
ServiceDesk 4.7.24 Update 03/03/13
If you're not using the SD-CyberOffice Survey system, you should be. Its power is awesome. The technician finishes a job (as registered within SD-...
ServiceDesk 4.7.22 Update 02/26/13
Yeah, this one is pretty big. We've introduced our first smartphone app. It's designed to harness something smartphones do particularly well: taking...
ServiceDesk 4.7.20 Update 02/04/13
Our SmartParts lookup system (as present within ServiceDesk and as a stand-alone program) has long had a feature where you can load in pricing that's ...
ServiceDesk 4.7.19 Update 01/25/13
Recently a user told us his customers, on receiving an appointment confirmation request (whether by Email or RoboCall), were sometimes uncertain wheth...
ServiceDesk 4.7.17 Update 01/22/13
For many years, we have offered two robust reports to give you an extremely solid basis to measure the rate at which your techs are doing work that re...