2013
ServiceDesk 4.7.69 Update 12/26/13
Edited 9 months ago
In Ver. 4.7.67 I'd made an improvement to guard against a just-discovered vulnerability that could, potentially, result in an occasional loss of an ap...
ServiceDesk 4.7.67 Update 12/05/13
Edited 9 months ago
Sometimes I receive a nasty reward for having created an awesome new feature. It is someone responding with: "Oh yeah, we love that, but now you must...
ServiceDesk 4.7.65 Update 11/26/13
Edited 9 months ago
In cooperation with Whirlpool, we are now keeping your system up-to-date with a current list of all the parts that involve a core charge. Interaction...
ServiceDesk 4.7.63 Update 11/18/13
Edited 9 months ago
More and more companies are pre-screening their jobs to assure a likelihood the tech will have all needed parts with him on the first trip. In many i...
ServiceDesk 4.7.55 Update 09/04/13
Edited 9 months ago
ServiceBench and other warranty processors all require that electronically-submitted claims be configured to fit a particular format, which each uniqu...
ServiceDesk 4.7.54 Update 08/23/13
Edited 9 months ago
If you have not prior enjoyed the pleasure of seeing, on your computer screen, the telephone number of a person you wish to dial, and finding you may ...
ServiceDesk 4.7.50 Update 07/26/13
Edited 9 months ago
Ever want to take the ServiceDesk Rolodex (F4) with you? There's a new button for the purpose: What it does is create a simple document that summarie...
ServiceDesk 4.7.49 Update 07/12/13
Edited 9 months ago
This is an item that's been slow in coming -- in the particular sense that a couple of users have been requesting it for a very long time. To those...
ServiceDesk 4.7.48 Update 06/27/13
Edited 9 months ago
Recently we were troubleshooting for some users where, upon picking a QuickPic photo to view, the system indicates inability to download the picture. ...
ServiceDesk 4.7.46 Update 06/20/13
Edited 9 months ago
Overnight, last night, we re-configured the store-method for the rapidly growing mass of files as connected with our SD-QuickPic system. Based on how...
ServiceDesk 4.7.41 Update 05/27/13
Edited 9 months ago
Each ServiceDesk client-business has a unique DispatchMap, custom-created to fit its own service territory. Almost all are scaled such that less than...
ServiceDesk 4.7.26 Update 03/15/13
Edited 9 months ago
Several people recently asked for this. They explained how, whether based on emails, robo-calls or a combination, ServiceDesk's afternoon send-outs o...
ServiceDesk 4.7.24 Update 03/03/13
Edited 9 months ago
If you're not using the SD-CyberOffice Survey system, you should be. Its power is awesome. The technician finishes a job (as registered within SD-...
ServiceDesk 4.7.22 Update 02/26/13
Edited 9 months ago
Yeah, this one is pretty big. We've introduced our first smartphone app. It's designed to harness something smartphones do particularly well: taking...
ServiceDesk 4.7.20 Update 02/04/13
Edited 9 months ago
Our SmartParts lookup system (as present within ServiceDesk and as a stand-alone program) has long had a feature where you can load in pricing that's ...
ServiceDesk 4.7.19 Update 01/25/13
Edited 9 months ago
Recently a user told us his customers, on receiving an appointment confirmation request (whether by Email or RoboCall), were sometimes uncertain wheth...
ServiceDesk 4.7.17 Update 01/22/13
Edited 9 months ago
For many years, we have offered two robust reports to give you an extremely solid basis to measure the rate at which your techs are doing work that re...