ServiceDesk 4.7.41 Update 05/27/13

Each ServiceDesk client-business has a unique DispatchMap, custom-created to fit its own service territory.  Almost all are scaled such that less than the entirety can fit within a single screen view.  To cope with this, the system allows you to "pan," moving the view-window to change the portion of DispatchMap that is "exposed" at any moment. 

Prior to this release, there were three methods to pan.  First is by using the arrow keys on your keyboard (aka "cursor" keys).  Secondly, you can move your mouse to near any edge of the DispatchMap view screen, watch for the cursor to change to a move symbol, then click (has the same result as punching the same-vector arrow key on your keyboard).  Thirdly, you can roll your mouse scroll wheel (from virtually any on-map position) for vertical movement, or move to the right or left edge and scroll/roll for horizontal movement. 

This release introduces a fourth method.  For those of you that have particularly large DispatchMaps (meaning many panning steps are required to move across the entire expanse), this new method will be particularly appreciated -- because it allows you to skip over intervening pan positions, and go directly to the position of interest. 

This method uses the DispatchMap's Mini-Map Inset, which you may or may not have enabled from the Settings form.  If you do not have it enabled, we suggest going to your Settings form, to turn it on:

The actual method, in the new panning feature, is simplicity itself.  Just right-click within the Mini-Map at the position you want your pan/view position moved to.  Your view position will move there instantly (and won't "pass Go" while on its way):

If you did not know, by the way, you can move the Mini-Map inset itself (also, the little job-burden pie-chart) anywhere within the view screen you wish.  Just drag with your mouse to move it.