2015
ServiceDesk 4.7.114 Update 08/10/15
In March I sent an email to y'all announcing a really fantastic new feature. Creation of this feature stemmed from a conundrum all servicers face. Y...
ServiceDesk 4.7.111 Update 06/07/15
We'll give credit for this one to Jackie at Landers Appliance. The impetus is Whirlpool's new method for honoring replacement-parts-warranty. I'm re...
ServiceDesk 4.7.110 Updat 05/20/15
At Rossware, we are continually striving to reach an elusive target: providing the most perfect-possible system for every user. Even in a static worl...
ServiceDesk 4.7.102 Update 03/09/15
We've had many clients who, in the POS environment, wanted ability to insert line-items to POS tickets, but as pulled from other-than the inventory sy...
ServiceDesk 4.7.100 Update 02/03/15
Among Rossware clients are many ambitious, creative and ingenious people (if you wish to know, we're pretty proud to be serving such a bunch). Anyway...
ServiceDesk 4.7.98 Update 01/16/15
I'll tell you a story. When I first created the SD-Mail system, it was before regular internet email had become the mainstream feature and practice it...