2016
ServiceDesk 4.8.18 Update 12/27/16
We're kind of surprised this one did not come up sooner. If you have variable pricing on your parts depending on circumstances, it may be awkward if y...
ServiceDesk 4.8.13 Update 11/28/16
This option was long available in the Current-JobRecords form, but (for whatever reason) we discovered it was not available in the Archived-JobRecords...
ServiceDesk 4.8.9 Update 10/17/16
Embarrassed to discover this handbook had never been updated to include description (and instructions on how to use) two major augmentations (flowing-...
ServiceDesk 4.8.5 Update 09/05/16
In a number of contexts, folks have wanted to automate (or at least semi-automate) the process of emailing a PDF document. An example situation is wh...
ServiceDesk 4.8.3 Update 08/28/16
It's a common issue. You are using SB-DispatchLink (SBDL), SP-DispatchLink (SPDL), LG-DispatchLink (LGDL) or Samsung-DispatchLink (SSDL). The utilit...
ServiceDesk 4.8.0 Update 08/15/16
We owe this one to a new client in Canada (Michael Moncada of Northern Electronic & Appliance Services, Inc.). He explained that he has many contract...
ServiceDesk 4.7.134 Update 05/30/16
Everything evolves. In the ServiceDesk DispatchMap you may do a simple click on a technician's name at the top of his list of appointments. In conse...
ServiceDesk 4.7.132 Update 04/06/16
Major Upgrades in Full-Custom Source-of-Business Survey System: First, let's be explicit in agreeing that it is super-important to have a solid and ac...
ServiceDesk 4.7.130 Update 03/20/16
Forgive me, but I think a lot of folks are gonna like this one. Like a lot of things these days, it was not exactly my idea. Janice Salman called fr...
ServiceDesk 4.7.126 Update 02/23/16
Folks have wanted this for a while. On the surface, one might think adding SMS (stands for "short-messaging-service") would be easy. It was not, but...